Krystal Lopez Olvera
Sunnyvale,CA
Summary
Dynamic barista trainer with expertise in coffee preparation and customer service. Proven ability to enhance team performance and deliver exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
Sunnyvale, California
09.2024 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Trained new baristas on brewing techniques and customer service skills, enhancing team readiness and service quality.
- Conducted coffee tastings to educate staff about product offerings, improving product knowledge and customer recommendations.
- Engaged with customers to promote a positive store experience, fostering customer loyalty and repeat business.
- Ensured compliance with local health regulations related to food preparation, storage, sanitation.
Shift Supervisor
BJ's Restaurant & Brewhouse
Cupertino, California
02.2021 - 06.2025
- Supervised front-of-house staff during busy shifts, enhancing service efficiency and customer satisfaction.
- Trained new employees on restaurant procedures and customer service standards, facilitating a smoother onboarding process.
- Coordinated with kitchen staff to maintain quality and timely food delivery.
- Resolved customer complaints promptly, improving overall dining experiences and fostering customer loyalty.
Server Trainer
BJ's Restaurant & Brewhouse
Cupertino, California
01.2020 - 06.2025
- Delivered exceptional service to high volume of daily customers, enhancing overall dining experience.
- Took orders accurately and relayed special requests to kitchen staff, ensuring customer satisfaction.
- Welcomed guests warmly, took beverage orders, and guided them through menu options to ensure informed choices.
- Maintained cleanliness and organization of dining area and utensils.
- Managed cash and processed payments efficiently at the end of shifts.
Education
Some College (No Degree) - Nursing
De Anza College
Cupertino, CASkills
- Espresso techniques
- Coffee preparation
- Training development
- Customer service
- Fluent in Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Barista Trainer
Starbucks
09.2024 - Current
Shift Supervisor
BJ's Restaurant & Brewhouse
02.2021 - 06.2025
Server Trainer
BJ's Restaurant & Brewhouse
01.2020 - 06.2025
Some College (No Degree) - Nursing
De Anza College