Krystal Luksha, CAM

As a Property Manager, I oversaw daily operations, working closely with my team to foster a positive work environment while promoting a healthy work-life balance. Together, we organized resident retention events and developed incentive programs to drive lease renewals.

I played an active role in Marketing efforts, including business-to-business outreach and social media strategies, using the five P's-Place, Price, Product, Promotion, and People- as our guiding framework.

In addition to operational responsibilities, I managed budgets and financials, collaborating with the pricing team on annual budgets, completing monthly variance reports, and participating in bi-weekly pricing discussions. I independently submitted and approved invoices through Avid Bill and utilized Procurify for purchase order approvals.

I maintained strong professional relationships with vendors and partners, working closely with my maintenance team to manage service needs, product expenses, and capital projects.

As the Assistant Manager, managing delinquency was top priority. I maintained open communication with residents regarding outstanding balances, posted three-day notices, and handled the eviction process through Precinct 4, including attending court proceedings. Additionally, I conducted moveout walk-throughs, prepared SODA's, and submitted final account statements to collections.

I consistently updated the AR report with detailed, real-time notes, ensuring seamless continuity for anyone needing to follow up on accounts.

• Showed apartments to potential tenants and answered questions regarding the community.
• Collected, completed, and processed lease applications.
• Managed a 50% or higher closing ratio.
• Answered phone calls and emails and responded to questions from prospects quickly and effectively.

• Houston, Texas