Krystal Luna
Riverside,California
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
ResMed Customer Service Representative
ResMed
09.2021 - 03.2024
- Providing excellent customer service and marketing support, handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams while also developing and maintaining positive customer relations.
- Addressing customer inquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Accounts Payable Clerk
Mission Rubber, Gripper Gasket and Canada
05.2021 - 08.2021
- Complete payments and control expenses by receiving, processing, verifying and reconciling invoices daily.
- Requesting and inputting W-9’s into the system.
- Assisting vendors and clients while maintaining a professional relationship
- Inputting Releases for our Canada customers.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
Accounts Payable Clerk
Christian Brothers Mechanical HVAC (Temporary)
02.2020 - 09.2020
- Complete payments and control expenses by receiving, processing, verifying and reconciling invoices daily
- Send out Invoice approvals Tuesdays and Thursdays
- Issuing check runs every Tuesdays and Fridays
- Assisting vendors and clients while maintaining a professional relationship
- Balancing Statements
- Working closely with Project Managers in checking Purchase Orders.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Stored office and client records on secured server to prevent data losses, conducting regular backups.
- Reached out to vendors and customers to verify information and follow up on client issues.
Accounts Payable Clerk
Central Services Yorba Linda
06.2019 - 02.2020
- Complete payments and control expenses by receiving, processing, verifying and reconciling invoices daily
- Statement balancing
- Send out Invoice approvals Tuesdays and Thursdays
- Balance Deposits from eight shops
- Assisting vendors and clients while maintaining a professional relationship.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Used advanced software skills to produce high-quality documents, reports, and presentations.
- Reached out to vendors and customers to verify information and follow up on client issues.
Customer Care Specialist
Fix Auto Yorba Linda, CA
10.2018 - 06.2019
- Maintaining the four core values of the company: Trust, Commitment, Care and Competence
- Working with customers and auto insurance vendors
- Keeping customers informed about their vehicles
- Quality checking every vehicle that was put in my care.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customers with detailed information on company products, services and materials.
- Scheduled technician repair appointments at customer request.
Sales Specialist
Pandora/Ben Bridge, Riverside, CA
02.2018 - 10.2018
- Customer Service
- Input daily goals in Excel
- Fill in orders and applications for credit
- Close out register and verify deposits
- Lock up facility, place alarm and clean work area.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Created and implemented sales strategies to successfully meet company targets.
- Set and achieved company defined sales goals.
Sales Consultant
Sunglass Hut, Riverside, CA
04.2015 - 02.2018
- Customer Service
- Close out register and count/submit deposits.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by resolving issues quickly.
- Maintained organized, presentable merchandise to drive continuous sales.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Retained consistent client base by conducting market research to develop brand strategy.
Sales Associate
Vector Marketing Company, CUTCO
09.2014 - 05.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Filing and submitting customer orders.
- Scheduled one on one appointments.
- Presented Cutco products directly to the individual consumer.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
ANGL
05.2014 - 09.2014
- Operated cash register
- Handled shipment by tagging and censoring items.
- Assisted customers with product selection and queries
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Fashion Merchandise/Management
The Art Institute of Orange County
01.2015
High School Diploma
La Sierra High School
06.2013
Skills
- Bilingual (fluent in English and Spanish)
- Exceptional Customer Service
- Multitasking skills
- Proficient in Microsoft Word/Excel
- Consultative Sales
- Call Management
- Account updating
- Data Entry
- Paperwork Processing
- Appointment Scheduling
- Product Knowledge
- Complaint resolution
References
Available upon request
Timeline
ResMed Customer Service Representative
ResMed
09.2021 - 03.2024
Accounts Payable Clerk
Mission Rubber, Gripper Gasket and Canada
05.2021 - 08.2021
Accounts Payable Clerk
Christian Brothers Mechanical HVAC (Temporary)
02.2020 - 09.2020
Accounts Payable Clerk
Central Services Yorba Linda
06.2019 - 02.2020
Customer Care Specialist
Fix Auto Yorba Linda, CA
10.2018 - 06.2019
Sales Specialist
Pandora/Ben Bridge, Riverside, CA
02.2018 - 10.2018
Sales Consultant
Sunglass Hut, Riverside, CA
04.2015 - 02.2018
Sales Associate
Vector Marketing Company, CUTCO
09.2014 - 05.2015
Sales Associate
ANGL
05.2014 - 09.2014
Fashion Merchandise/Management
The Art Institute of Orange County
High School Diploma
La Sierra High School
Similar Profiles
Robert StillmanRobert Stillman
Order Picker at ResMedOrder Picker at ResMed
Daleila BOUDINADaleila BOUDINA
Conseillère clientèle confirmée at ResMedConseillère clientèle confirmée at ResMed
Gloria MendozaGloria Mendoza
Shipping Clerk at ResMedShipping Clerk at ResMed
Faizel AchmatFaizel Achmat
Facilities Manager at ResmedFacilities Manager at Resmed
Maia ValdezMaia Valdez
CNA Student at Goodwill IncCNA Student at Goodwill Inc