Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Krystal Lynch

Krystal Lynch

Elizabeth,NJ

Summary

Experienced and highly motivated Customer Service Representative with a proven track record of delivering exceptional customer experiences. Possessing 10+ years of hands-on experience in various industries, skilled in handling diverse customer inquiries, resolving issues, and maintaining a positive rapport. Recognized for strong communication skills, empathetic approach, and ability to diffuse challenging situations effectively. Adept at multitasking in fast-paced environments, consistently meeting and exceeding performance targets while ensuring customer satisfaction. Seeking to leverage expertise to contribute to a dynamic organization's success in providing outstanding customer service

Overview

15
15
years of professional experience

Work History

Office Manager

New York Helicopter
06.2020 - 10.2022
  • Made and confirm reservations via phone, email or in person
  • Maintained computerized inventory of available passenger space for each day’s flights increasing sales by 15%
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Key Holder

Dollar General
06.2018 - 03.2020
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Collaborated with store employees to achieve established sales objectives and goals, boosting overall sales 20%.
  • Completed store opening and closing procedures.

Key Holder

Toys R Us
04.2013 - 04.2018
  • Partners with supervisors or corporate office regarding store issues
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Customer Service Rep

Delia’s Inc
09.2007 - 03.2011
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Helped to train new employees and informed them about the company’s customer management policies
  • Engaged in live chats, for processing orders and opening new accounts.
  • Delivered superior customer service to retain existing customers and attract future customers.

Shipping & Receiving Clerk

Precious Accent
06.2007 - 02.2009
  • Controlled inventory and shipping process for large, national jewelry distributor
  • Took orders from customers, processed transactions, and shipped merchandise
  • Established accurate shipping records and detailed inventory reports, auditing as needed
  • Supervised incoming and outgoing shipments, ensuring efficient, timely product delivery increasing sales by 10%

Education

Associate Degree (AA) - Business Management & Music Business

Bergen Community College
Paramus, NJ
05.2003

Skills

  • Skilled collaborator
  • Committed high achiever
  • Effective cross function communicator
  • Solution oriented professional

Timeline

Office Manager

New York Helicopter
06.2020 - 10.2022

Key Holder

Dollar General
06.2018 - 03.2020

Key Holder

Toys R Us
04.2013 - 04.2018

Customer Service Rep

Delia’s Inc
09.2007 - 03.2011

Shipping & Receiving Clerk

Precious Accent
06.2007 - 02.2009

Associate Degree (AA) - Business Management & Music Business

Bergen Community College

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Krystal Lynch