Krystal Madison
Wyoming,MI
Summary
Dedicated caregiver skilled in meal preparation, personal hygiene assistance, and dementia care, ensuring client comfort and well-being. Also, highly trained in communication skills and collections.
Overview
27
27
years of professional experience
Work History
Home Health Caregiver
Personal Help
Wyoming, MI
03.2023 - Current
- Delivered compassionate care and support to clients in daily living activities.
- Assisted clients with personal hygiene, mobility, and meal preparation effectively.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Developed individualized care plans in collaboration with healthcare professionals for optimal support.
Waitress
Shelley's Kitchen
Wyoming, MI
01.2022 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently, maintaining high standards of service during peak hours.
- Assisted in training new staff on restaurant protocols and menu offerings.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Warehouse Worker
Amway
Ada, MI
06.2020 - 01.2021
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Conducted regular inventory checks to maintain accuracy and prevent stock discrepancies.
- Collaborated with team members to streamline order fulfillment processes, enhancing workflow efficiency.
- Trained new employees on safety protocols and proper equipment usage to ensure compliance.
Cashier
Shells Gas Station
Grandville, MI
05.2014 - 03.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer interaction standards.
Collections Agent
LMCU
Grand Rapids, MI
07.2008 - 03.2010
- Managed high-volume collections, ensuring timely follow-up on accounts to reduce delinquency rates.
- Negotiated payment arrangements with clients, fostering positive relationships while securing outstanding balances.
- Analyzed account data to identify trends and implement effective collection strategies for improved recovery rates.
- Collaborated with legal teams to prepare documentation for escalated accounts, ensuring compliance with regulations.
Collections Manager
Fifth Third Bank
Grand Rapids MI
06.2000 - 04.2008
- Led collections team in achieving targets through effective strategy implementation and process optimization.
- Developed and maintained relationships with clients to facilitate timely debt recovery and enhance customer satisfaction.
- Analyzed delinquency trends to identify areas for improvement, driving proactive measures in collections processes.
- Implemented training programs for staff, improving team efficiency and reducing average resolution time for accounts receivable.
- I worked regular collections, mortgage collections, small business accounts. I also worked total loss, disability, and estate accounts.
Shoe Sales Associate
Sears
Grand Rapids, MI
01.1999 - 05.2000
- Assisted customers with product selection and fitting to enhance shopping experience.
- Maintained organized merchandise displays, ensuring visual appeal and accessibility.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales reporting.
Education
No Degree - Medical Administrative Assistant
Everest Institute
Grand Rapids, MI05-2010
High School Diploma -
Lee High School
Wyoming MI05-2000
Skills
- Meal preparation
- Physical therapy support
- Personal hygiene assistance
- Emotional support
- Dementia care
- Collections 10 years
- Efficient money handling
Timeline
Home Health Caregiver
Personal Help
03.2023 - Current
Waitress
Shelley's Kitchen
01.2022 - Current
Warehouse Worker
Amway
06.2020 - 01.2021
Cashier
Shells Gas Station
05.2014 - 03.2015
Collections Agent
LMCU
07.2008 - 03.2010
Collections Manager
Fifth Third Bank
06.2000 - 04.2008
Shoe Sales Associate
Sears
01.1999 - 05.2000
No Degree - Medical Administrative Assistant
Everest Institute
High School Diploma -
Lee High School