Krystal Maldonado

Duties include front desk reception/greeting, appointments, registration/eligibility, Presumptive Eligibility for Pregnant Women (PEPW), financial clerk/cashiering, Medical Records/Electronic Health Record (EHR), and phone operations. Assignments vary according to support service needs at any given time; the incumbent will be flexible and accept change readily. Incumbent will follow Health Insurance Portability and Accountability Act (HIPAA) and information security regulations set by federal, state and local policies to ensure confidentiality and privacy of the client health information. Incumbent will establish good rapport with staff and clients and provide excellent customer service. Answers telephone/transfers calls. Calls clients to remind of appointments and reschedules no shows. Follows client check-in processes, completes forms and copies/scans required client documents. Florida Shots input vaccines transfers from Out of state .

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work
ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced,
deadline-driven environments to manage goals and team development. History of thriving in team-
oriented environments. Hardworking and motivated Training Manager with 17 years of experience and
record of success.to working closely with employees to maximize productivity and optimize procedures
management. Committed to driving improvements through innovation and leadership.

• Trained employees on additional job positions to maintain coverage of roles.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.
• Greeted and encouraged feedback from customers to implement in-store
operational changes
• Conducted inventory counts by assessing current state of inventory integrity
against target accuracy levels and tracking variances
• Collaborated with staff to maximize customer satisfaction and streamline
procedures
• Minimized staff turnover through appropriate selection, orientation and training
• Exercised good judgment and decision-making in escalating concerns and resolving
issues.
• Created training modules and documentation to train staff.
• Entered time and attendance logs in preparation for payroll.
• Developed lucrative marketing plans to maximize profits.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Developed and implemented appropriate plans to resolve unfavorable trends and
enhance sales.
• Conducted quality, timely performance feedback and performance appraisals.
• Administered annual operating and capital budget to facilitate profitability.
• Set sales and profit goals and implemented plans to correct performance
deficiencies.
• Maintained contact with clients and assisted in developing procedures to identify and track value-added services