Krystal Martinez

• Building status reports for the Attorney to review, and seek what kind of representation Potential Clients will need
• Researched and analyzed legal issues and cases to provide accurate advice to clients.
• Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
• Conferred with clients and other involved parties to gather and track case information.
• Liaised with other paralegals and legal staff to complete common tasks on schedule.
• Edited and proofread legal documents to verify accuracy.
• Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
• Communicated with clients, opposing counsel, and court personnel to keep all parties informed on case updates.
• Managed scheduling of court calendars and deadlines to maintain a smooth flow of firm operations.
• Interviewed clients to obtain information relevant to cases.
• Communicated pertinent information to clients via phone, email, and mail.
• Created weekly, monthly, and quarterly expense reports.
• Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
• Collaborated with attorneys to develop strategies for each case.
• Courthouse trips- picking up Certified and Non-certified documents.
• Properly Organizing open and closed cases.
• Self-trained/Self-management when needed.
• Logs on specific dates hired and logging in the Retainer
• E-filing to the Court District, Emailing Contract Agreements, and Court Orders
• Multitasking Phone calls, Files, Emails, and updating Client(s) at standing point in their case
• Logging Attorney's time into Client(s) case regarding Retainer

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Worked different stations to provide optimal coverage and meet production goals.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Maintained productive, efficient approach to all tasks.
• Developed strong cooperative relationships with coworkers and managers.
• Addressed and resolved customer complaints in polite and professional manner.
• Trained new team members by relaying information on company procedures and safety requirements.
• Assisted with inventory counts and stocking of merchandise.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Assisted customers in selecting merchandise best suited to their needs.
• Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated customer needs and feedback to drive product and service improvements.
• Developed effective improvement plans in alignment with goals and specifications.
• Conducted regular reviews of operations and identified areas for improvement.

• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for new organization.
• Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate.

• Created pricing schedules and determined discount rates.
• Delivered orders to customers to drive full satisfaction.
• Maintained positive relationships with customers to promote continued business opportunities.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Developed strong customer base through efficient and reliable service.
• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
• Immediately addressed problems with customers to promote speedy resolution.
• Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
• Communicated regularly with dispatcher for delivery route details and changes.
• Stocked shelves and loaded orders to prepare deliveries.
• Maintained records of sales and customer information to support accuracy.
• Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
• Assisted with sorting and organizing stockroom items.
• Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
• Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
• Implemented policies and procedures across warehouse and shipping platforms.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Bussed and reset tables to keep dining room and work areas clean.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Trained new waitstaff on proper food handling, customer service and safety procedures.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Inspected dishes and utensils for cleanliness.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Processed orders and sent to kitchen employees for preparation.

• Framing: Metal studs and track layout are used to create the skeleton of a building, along with demolition activities.
• Assistant: As an assistant to the project manager, I attend to their requirements, such as tools and materials needed for the job site.
• Insulation: I apply it between the studs behind the sheetrock.
• Maintenance: My responsibilities include ensuring that all equipment is ready for use, and the job site looks clean and professional.
• Cutting: I use a chop saw for cutting metal tracks and studs.
• Use of tools and equipment: I am proficient in the use of various tools and equipment as needed.
• Physical strength: I can lift to 60 pounds or more.
• Demolition: I am experienced in tearing down walls made of brick, wood, or sheetrock.
• Flooring: I have experience working with different types of flooring, such as tile, wood, and concrete.
• Painting: I have worked on painting walls in various settings, such as houses, apartments, offices, and hospitals, and have traveled to different states for the same.
• Effective assistance: I have worked closely with management to provide effective assistance for specific aspects of business operations.

• Greeted incoming visitors and students professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors a positive first impression.
• Answered phones promptly and directed incoming calls to the correct offices.
• Responded to inquiries from callers seeking information.
• Resolved student problems and complaints.
• Managed multiple tasks and met time-sensitive deadlines.
• Restocked supplies and submitted purchase orders to maintain stock levels.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store systems for merchandise at other sites.
• Prepared merchandise for the sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
• Stocked merchandise, clearly labeled items, and arranged according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversations with customers to better uncover individual needs.
• Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Inventory and stocking shelves
• Maintenance keeps the store looking presentable to customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store systems for merchandise at other sites.
• Prepared merchandise for the sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
• Stocked merchandise, clearly labeled items, and arranged according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Created an inviting environment for customers by maintaining store organization and cleanliness.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Maintained up-to-date knowledge of store sales, payment policies, and security standards.
• Prioritized helping customers over completing other routine tasks in the store.
• Monitored customers for signs of security concerns and escalated issues to management.
• Recommended complementary purchases to customers, increasing revenue.