Krystal Martinez
Rancho Viejo,TX
Summary
Detail-oriented college graduate from Texas State University with a degree in Bachelors of Arts in Psychology and a minor in Spanish. Empathetic professional with hands-on experience providing quality psychological services to children and adults. Poised to help people improve mental health and improve quality of life and utilizes appropriate treatment modalities and interventions to help individuals navigate through traumatic experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Case Manager
Tropical Texas Behavioral Health
06.2024 - Current
- Addresses clients' psychosocial needs by referring them to appropriate resources and services and educates families about mental health conditions, helping them understand their loved one's needs.
- Monitors client progress through regular evaluations, adjusting treatment plans as needed for optimal results.
- Conducts home visits when necessary, assessing living environments for safety concerns or potential triggers that could impact a client''s mental wellbeing negatively.
Youth Care Worker
Southwest Key Program- Casa Norma Linda
09.2023 - 04.2024
- Helped supervise the youth in our care and acted as a mentor to set a positive example.
- Oversee and encouraged participation in group activities and helped develop positive social interactions.
- Completed clear and concise documentation of youth behavior and actions.
Call Center Representative
Maximus
06.2021 - 06.2022
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Kept records of customer interactions, thoroughly recording details of inquiries.
- Engaged actively with callers, by offering resolutions to de-escalate calls and solve customer issues.
Mentor/Coach's Assistant
Little League Baseball
03.2019 - Current
- Educates athletes in problems with discipline, performance principles, sportsmanship's and other decision-making areas.
- Monitores athletes' use of equipment to verify safe and proper use and reacted accordingly to injuries and emergencies.
- Assists coach in organizing practices at home and away.
Education
Bachelor of Arts - Psychology
Texas State University
05.2022
Skills
- Proficiency in Microsoft Windows
- Verbal/Written Communication
- Organization and Attention to Detail
- Trustworthy and Reliable
- Substance Abuse Knowledge
- Motivational Interviewing
- Behavioral Assessments
Certification
- CPI- CPI Nonviolent Crisis Intervention
- Adult and Pediatric First Aid/CPR/AED- American Red Cross Training Services
- Applied Suicide Intervention Skills Training
Timeline
Mental Health Case Manager
Tropical Texas Behavioral Health
06.2024 - Current
Youth Care Worker
Southwest Key Program- Casa Norma Linda
09.2023 - 04.2024
Call Center Representative
Maximus
06.2021 - 06.2022
Mentor/Coach's Assistant
Little League Baseball
03.2019 - Current
Bachelor of Arts - Psychology
Texas State University
- CPI- CPI Nonviolent Crisis Intervention
- Adult and Pediatric First Aid/CPR/AED- American Red Cross Training Services
- Applied Suicide Intervention Skills Training
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