Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Krystal Martinez

Los Angeles,CA

Summary

Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.

Overview

20
20
years of professional experience

Work History

Front End Supervisor

Vons Grocery Store
Los Angeles , Ca
10.2019 - Current
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
  • Supervised the proper maintenance of all equipment used at the checkout area.
  • Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Processed returns and exchanges according to company policies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Directed and supervised staff performance.
  • Counted and balanced registers
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Resolved customer issues, fostering a positive shopping experience for patrons.
  • Supervised daily operations, ensuring team adherence to company policies and procedures.
  • Trained new staff on customer service standards and operational protocols.

Cashier Supervisor

99cents store.
Los Angeles , Ca
03.2011 - 06.2019
  • Supervised daily cash register operations and maintained accurate cash handling procedures.
  • Trained new cashiers on store policies and customer service best practices.
  • Monitored employee performance and provided feedback to improve efficiency.
  • Resolved customer complaints promptly to ensure a positive shopping experience.
  • Coordinated schedules for cashiers to optimize coverage during peak hours.
  • Managed inventory levels at the cashier stations to ensure product availability.
  • Assisted in promotional displays near the checkout area to boost sales engagement.
  • Greeted customers and responded to requests for information.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures

Cashier Team Lead

Rite Aid
Los Angeles , Ca
11.2008 - 02.2011
  • Trained new cashiers on company policies and point-of-sale systems.
  • Managed cash register operations during peak business hours to reduce wait times.
  • Resolved customer complaints promptly to maintain positive store environment.
  • Monitored inventory levels of checkout supplies and ordered replacements as needed.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Answered phone calls to assist customers with questions and orders.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.

Cashier

Ralphs
Los Angeles , CA
08.2005 - 05.2008
  • Processed customer transactions efficiently and accurately.
  • Maintained organized checkout area for smooth operations.
  • Handled cash, credit, and electronic payments securely.
  • Collaborated with team members to ensure excellent service.
  • Resolved customer complaints with professionalism and care.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.

Education

High School Diploma -

University High School
Santa Monica, CA
06-2005

Long beach

Skills

  • Cash handling
  • Team leadership
  • Employee training
  • Customer service
  • Staff supervision
  • Cash handling accuracy
  • Refunds processing
  • Problem-solving skills
  • Team building
  • Cash register operation
  • Opening and closing procedures
  • Display setup
  • Shift checklists
  • Cash counting
  • Multitasking
  • Flexible work schedule
  • Decision-making
  • Adaptability and flexibility
  • Teamwork and collaboration
  • Problem-solving abilities
  • Checkout monitoring
  • Employee motivation
  • Goals and performance
  • Time management
  • Problem solving

References

References available upon request.

Timeline

Front End Supervisor

Vons Grocery Store
10.2019 - Current

Cashier Supervisor

99cents store.
03.2011 - 06.2019

Cashier Team Lead

Rite Aid
11.2008 - 02.2011

Cashier

Ralphs
08.2005 - 05.2008

High School Diploma -

University High School

Long beach

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