Hi, I’m
Krystal McCoy
Customer Service
Charlotte,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
years of professional experience
1
Language
Work History
INeedFabric
Customer Service Representative
03.2022 - 05.2023
Job overview
- Managed timely and effective replacement of damaged or missing products.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Sweet Charlotte
Assistant Manager of Sales
03.2019 - 04.2022
Job overview
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Managed and developed sales team.
- Built, motivated and led high-performing team focused on genuine care for needs of every customer.
- Implemented systems and procedures to increase sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Assisted sales team with completing customer transactions and managing issues.
Royal Cleaning And Handyman Services
Owner
01.2017 - 11.2018
Job overview
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Longhorn Steakhouse
Waitress Trainee
08.2015 - 11.2015
Job overview
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Demonstrated proficiency in using point-of-sale systems for efficient order processing and payment transactions.
- Checked guests' identification before serving alcoholic beverages.
- Answered customers' questions, recommended items, and recorded order information.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Us Xpress Drivers
Truck Driver
11.2011 - 06.2012
Job overview
- Verified contents of inventory loads against Bills of Lading.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Dropped and hooked trailers and changed configuration of equipment.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Inspected load security and checked for damages.
C.R. England
Truck Driver
01.2009 - 10.2011
Job overview
- Verified contents of inventory loads against Bills of Lading.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Dropped and hooked trailers and changed configuration of equipment.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
Education
Orestimba High SchoolNewman, CA
High School Diploma
06.2005
Skills
- CRM software proficiency
- Database Management
- Salesforce CRM
- Assertiveness
- Microsoft Excel
- Product Knowledge
- Data Collection
- Inbound Call Management
- Microsoft Office
- Call Management
- Calm Under Pressure
- Spreadsheets
- Sales Transactions
- Shipping procedures understanding
- Administrative Support
- Microsoft Outlook
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
INeedFabric
03.2022 - 05.2023
Assistant Manager of Sales
Sweet Charlotte
03.2019 - 04.2022
Owner
Royal Cleaning And Handyman Services
01.2017 - 11.2018
Waitress Trainee
Longhorn Steakhouse
08.2015 - 11.2015
Truck Driver
Us Xpress Drivers
11.2011 - 06.2012
Truck Driver
C.R. England
01.2009 - 10.2011
Orestimba High School
High School Diploma
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