KRYSTAL MELLO
Harpswell,ME
Overview
10
10
years of professional experience
Work History
Assistant Programmer
Northbridge Avita of Brunswick
Brunswick, ME
04.2023 - 09.2024
Scheduling Specialist
MMP Neurology
Scarborough, Maine
09.2018 - 07.2020
- Communicated with multiple providers regarding triaging messages.
- Maintained multiple work queues, ensuring all provider orders have authorizations and are sent to the correct facilities.
- Answered a high volume of calls from patients.
- Transferred calls to appropriate work queues.
- Fluent in Epic
- Built patient charts with accurate information, including up-to-date insurance scans, and collected proper co-pays.
- Received education in patient and staff confidentiality and HIPAA.
- Provided exceptional hospitality, addressing patient needs, interests, and well-being.
- Maintained a complex schedule for multiple providers by scheduling various appointments through different departments such as; EMG, EMGST, EMGF, ONB, MRI, CT, PAT Scans and Skin Biopsy.
- Team player
- Communicated with higher management on day-to-day activities.
- Maintained a clean and safe environment for staff and patients.
- Stocked office with daily supplies.
Patient Representative - Admittance Clerk
Parkview Medical Center
Brunswick, Maine
12.2014 - 08.2015
Front Desk
Sullivan Chiropractice
Topsham, Maine
08.2016 - 09.2017
- Responsible for scheduling clients
- Checking Client in and out
- Keep demographics current and correct
- Work side by side with management
- Mantain a clean office and building
- Take copayments and record them
- Positive dementor with clients
- Help schedule with the on board massage therapist
- Open and close building
Timeline
Assistant Programmer
Northbridge Avita of Brunswick
04.2023 - 09.2024
Scheduling Specialist
MMP Neurology
09.2018 - 07.2020
Front Desk
Sullivan Chiropractice
08.2016 - 09.2017
Patient Representative - Admittance Clerk
Parkview Medical Center
12.2014 - 08.2015