Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krystal Mensah-Stone

Summary

Dear Recruiting Manager, I believe I am an excellent fit for this opportunity. I look forward to the chance to show you how my educational background and other experience have prepared me to make an immediate contribution. I learned a number of key skills that will enable me to thrive in this job, particularly organization and team leadership skills. I have also refined my critical and analytical skills, and have learned how to effectively meet deadlines, and work with various types of people to complete projects and tasks. I pride myself on being a fast learner and feel confident that I can quickly acquire any new skills I'll need to succeed in this role. A copy of my resume is included for your review. I am extremely enthusiastic about this position and am ready to start making a meaningful contribution right away. I appreciate your time and look forward to hearing back from you soon.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Nursing Assistant

Montefiore Hospital
12.2023 - Current
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.

Certified Nursing Assistant

Winston Staffing
07.2023 - 09.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Hostess

Zaytinya
07.2022 - 11.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Hostess

The Campbell Bar
05.2022 - 06.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Guest Service Representative

Van Gogh Immersive Experience
05.2021 - 11.2021
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.

Education

Some College - Liberal Arts And General Studies

Suny Morrisville
Morrisville, NY

Certification - Patient Care Tech

Gotham Agency
Manhattan, NY
10.2023

Certification - Nurse Aide

Manhattan Institute
New York, NY
03.2018

High School Diploma -

DRIHSCS
The Bronx, NY
06.2017

Skills

  • Patient Relations
  • Patient Lifting
  • Observing Responses
  • Patient-Focused Care
  • Transporting Patients
  • Documenting Behaviors
  • Medical Terminology Knowledge

Certification

  • CNA - Certified Nursing Assistant
  • CPCT/A - Patient Care Technician/Assistant

Timeline

Nursing Assistant

Montefiore Hospital
12.2023 - Current

Certified Nursing Assistant

Winston Staffing
07.2023 - 09.2023

Hostess

Zaytinya
07.2022 - 11.2022

Hostess

The Campbell Bar
05.2022 - 06.2022

Guest Service Representative

Van Gogh Immersive Experience
05.2021 - 11.2021

Some College - Liberal Arts And General Studies

Suny Morrisville

Certification - Patient Care Tech

Gotham Agency

Certification - Nurse Aide

Manhattan Institute

High School Diploma -

DRIHSCS

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Krystal Mensah-Stone