Krystal Mery
San Antonio,Texas
Summary
- Proactive problem solver, excellent time management, and proven abilities to manage store operations, including product management, processing online sales, handling enquiries/complaint, and team building.
- Strong understanding of customer service principles.
- Individual with proven ability to lead, supervise, and direct.
- Experienced in driving sales in a high volume grocery retail environment.
- Result-oriented individual with ability to prioritize simultaneous responsibilities within time limits.
- Passion for people and culture
- Highly organized, efficient and energetic
- Coaching skills, ability to coach and develop others.
- Bi-lingual: Fluent in English and Spanish
Overview
22
22
years of professional experience
Work History
Perishable Leader SA5
H-E-B Grocery
09.2022 - Current
- Oversee ASP Pilots; Fresh Slice Ecommerce, Deli Raw PPE, Fresh SRS Variable Weight Packaging, PASS in Produce,Produce Inventory Excellence, Deli Hot Planner Tool, Fresh Markdowns.
- Evaluated staff performance and provided coaching to address inefficiencies in shrink and inventory levels.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Increased team productivity by streamlining communication and implementing effective strategies.
Perishable Leader SA3
H-E-B Grocery
11.2021 - 09.2022
- Increased team productivity by streamlining communication and implementing effective merchandising strategies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Frequently inspected production area to verify proper equipment operation and food safety.
- Established merchandising plans and created displays to drive sales.
- Monitored Inventory levels for all fresh departments.
Operations Leader SA47
H-E-B Grocery
09.2020 - 11.2021
- Led cross-functional team at South Flores Market to successfully execute our goals per department.
- Helped meet changing demands by recommending improvements within our perishable departments.
- Developed innovative solutions to complex logistical challenges, enhancing overall efficiency in the workplace.
- Empowered partners to take ownership over their respective work areas by fostering a collaborative environment built upon trust, open communication, and mutual respect.
- Optimized inventory management processes for accurate tracking, forecasting, and replenishment of stock levels.
- Overall facility and overall safe work environment.
- Enhanced team productivity with effective communication, collaboration, and training initiatives.
School of Retail Leadership
H-E-B Grocery
01.2020 - 09.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
eStore Leader
H-E-B Grocery Store
06.2018 - 01.2020
- Curbside SORM In Store Trainer
- Responsible for the total operation of an eCommerce Curbside department
- Maintain a high level of customer service
- Constantly making independent decisions on employment-related and business decisions; effectively recommend such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engage in resolving Partner-related matters
- Communicating feedback and potential solutions around current process and opportunities in department, including technology, to Regional or Corporate Leadership
- Reviews and analyzes financial store reports to formulate strategies to grow the business
Store Coverage Lead
H-E-B Grocery Store
03.2017 - 06.2018
- Provide great customer service
- Improve moral through out the store with partners who weren't meeting expectations
- Ability to adapt to change and lead through change management
- Hospitality Coordinator, ensure partners recognize hospitality everyday and connect with customers
- BPM and United Way Coordinator, educating and impacting partners in dedication to making a difference
- Store Events Coordinator, provide vision and direction to others to meet common goal
General Merchandise Lead
H-E-B Grocery Store
05.2015 - 03.2017
- Fulfilled all supervisory duties when Department Manager was on vacation
- Engaged in sales, merchandising, and inventory control
- Utilized workload planning and constructed weekly schedules to serve business needs
Cosmetics Representative
H-E-B Grocery Store
02.2014 - 11.2014
- Providing a well stocked and maintained department while giving superior customer service
- Maintained solid product knowledge
- Maintained an awareness on all promotions and advertisements
- Communicated customer request to store management
Social Media Marketing Specialist
Ticketbud
09.2012 - 05.2014
- Helped company with new launch of website (Pricing models, website, event layout)
- Developed communications and advertising strategies
- Management of social media accounts
- (Facebook, Twitter, LinkedIn, Google+, Pinterest)
- Marketed Ticketbud services to facilitate new and potential clients
Checker
H-E-B Grocery Store
07.2010 - 02.2014
- Processes transactions of goods and services while providing excellent customer service
- Perform daily use of mathematic skills
Cash Controller
H-E-B Grocery Store
05.2007 - 07.2010
- Responsible for accurate and efficient operations of the store's Business Center and Cash Control office
- Prepare and verify checks
- Maintain all store accounting functions
Business Center Representative
H-E-B Grocery Store
06.2006 - 05.2007
- Responsible for following services compliances and HEB MSB guidelines
- Maintain and kept accurate till
- Responsible for being accurate with the customer's bills and money transfers
- Great customer service skills and listening skills
Customer Service Assistant
H-E-B Grocery Store
06.2003 - 05.2005
- Responsible for packing and assisting customers in transporting and unloading their merchandise from store to their vehicle while providing superior customer service
- Maintain a high level of productivity
Education
Bachelor of Business - Marketing
The University of Texas at San Antonio
San Antonio, TexasSkills
- Microsoft Office - Word
- Microsoft Office - Excel
- Microsoft Office - PowerPoint
- Microsoft Office - Access
- Conflict resolution
- Strategic planning
- Motivating teams
- Process improvement
- Goal oriented
Activities
- H-E-B Scholarship, Fall 2010
- Junior Achievement, Volunteer, Fall 2010
- H-E-B Career Action Program, Fall 2010
- Secondary Marketing Research Certificate, University of Texas at San Antonio, Fall 2011
- Partner Development Series, 2014
- Career Development Series, 2015
- Partner of the Month, 11/01/15
- Woman of Distinction, 2016
- Leadership Development Series, 06/01/17
Timeline
Perishable Leader SA5
H-E-B Grocery
09.2022 - Current
Perishable Leader SA3
H-E-B Grocery
11.2021 - 09.2022
Operations Leader SA47
H-E-B Grocery
09.2020 - 11.2021
School of Retail Leadership
H-E-B Grocery
01.2020 - 09.2020
eStore Leader
H-E-B Grocery Store
06.2018 - 01.2020
Store Coverage Lead
H-E-B Grocery Store
03.2017 - 06.2018
General Merchandise Lead
H-E-B Grocery Store
05.2015 - 03.2017
Cosmetics Representative
H-E-B Grocery Store
02.2014 - 11.2014
Social Media Marketing Specialist
Ticketbud
09.2012 - 05.2014
Checker
H-E-B Grocery Store
07.2010 - 02.2014
Cash Controller
H-E-B Grocery Store
05.2007 - 07.2010
Business Center Representative
H-E-B Grocery Store
06.2006 - 05.2007
Customer Service Assistant
H-E-B Grocery Store
06.2003 - 05.2005
Bachelor of Business - Marketing
The University of Texas at San Antonio
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