Krystal M. Hatch
Fairfax,VA
Summary
Goal‑oriented finance professional with a strong foundation in financial analysis, reporting, and data‑driven decision support. Skilled in analyzing complex data sets, identifying inefficiencies, and recommending practical solutions that improve accuracy and operational performance. Known for enhancing financial and business processes through advanced analytical techniques, financial software proficiency, and data modeling. Highly collaborative and adaptable, with a proven track record of supporting strategic initiatives, engaging stakeholders, and delivering results in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ISIT Desktop Support Technician
CGI Federal
Fairfax, VA
12.2025 - Current
- Delivered Tier 1/2 support for hardware, software, and network issues across Windows-based enterprise environments
- Diagnosed and resolved issues with desktops, laptops, printers, mobile devices, VPN, and remote‑access tools.
- Performed workstation imaging, configuration, deployment, and lifecycle maintenance, including OS and application installations.
- Led large‑scale migration of hundreds of machines from Windows 10 to Windows 11, handling readiness checks, imaging, deployment, and post‑upgrade support.
- Supported Microsoft 365 and internal CGI platforms while managing user accounts, permissions, and authentication through Active Directory; created documentation to improve team efficiency.
Business Analyst
CGI Federal - VA Financial Management Business Transformation (FMBT)
Fairfax, VA
06.2025 - 10.2025
- Configured over 30 Security Organizations in iFAMS to prepare VA stations for deployment.
- Resolved security errors, managed user permissions, and created documentation for repeatable processes.
- Earned Federal Financial Management certificates while supporting VA financial system operations.
- Completed VHA, Agility, and Momentum refresher training to support system readiness.
- Collaborated with cross-functional teams to streamline reporting processes and enhance operational efficiency.
Business Consultant
CGI Federal - AmeriCorps Trust Documentation Collection & Validation
Fairfax, VA
01.2025 - 06.2025
- Performed validation processes on statistically selected awardees to ensure compliance and detect improper payments.
- Conducted extensive data validations using Excel and SQL, identifying discrepancies for reporting.
- Built step-by-step validation workflows supporting future automation.
- Developed and presented findings to AmeriCorps stakeholders to support audit readiness.
- Facilitated workshops to gather feedback and drive project alignment.
Momentum Apprenticeship Program (MAP)
CGI Federal
Fairfax, VA
09.2024 - 01.2025
- Evaluated support requests and applied structured testing procedures to verify system issues.
- Strengthened Momentum proficiency through subsystem courses and the SOAR consulting program.
- Momentum: Financial management system; completed training and performed hands-on testing to support federal operations.
Computer Technician Intern
Hampton University
Hampton, VA
01.2023 - 05.2024
- Assisted in troubleshooting hardware and software issues for faculty and students.
- Provided technical support through in-person and remote communication channels.
- Implemented administrative technology actively used around campus
Critical Operations Intern
Federal Reserve Bank of Richmond
Richmond, VA
05.2023 - 08.2023
- Ensured operational compliance of cash processes and evaluated errors in those procedures
- Assisted in data entry and maintenance for operational reporting systems.
- Cleaned access control data and created data visualization tools using tableau and excel and presented them to the VP of critical operations
- Gained an understanding of adhering to a budget by assisting in the development of the annual Safe and Sound event
- Conducted weekly safety walks on premises to reduce occupational hazards
Administrative Assistant
Twin Gemini’s Travel Agency
Jackson NJ
01.2016 - 2023
- Assisted in preparing for and working at bridal shows annually
- Coordinated travel arrangements for clients, utilizing industry software for bookings and itinerary management.
- Organized and maintained filing systems, enhancing accessibility of client records and documents.
Education
Bachelor of Science - Finance
Hampton University
Hampton VA05-2024
Skills
- Technical Support & IT Operations: Windows 10/11 migration, imaging, VPN troubleshooting, remote access, Active Directory, Microsoft 365, ITSM ticketing
- Data & Analytics: Excel (MOS), Tableau, Power BI, SQL basics, dashboarding, data validation
- Financial & Business Skills: Financial analysis, budgeting exposure, audit readiness, risk identification, process validation, Financial Statements/Management
- Consulting & Delivery: Requirements validation, presentations, collaboration, workflow documentation, Momentum (MAP & SOAR) training
- Soft Skills: Communication, stakeholder engagement, customer service, critical thinking, leadership
Certification
- Microsoft Office Specialist Excel Associate
- FFM 100: Introduction to Federal Financial Management
- FFM 101: Federal Financial Management
- Bloomberg Market Concepts
Relevant Coursework
- MBA 571: Financial Institutions & Markets
- MBA 573: Commercial Banking
Timeline
ISIT Desktop Support Technician
CGI Federal
12.2025 - Current
Business Analyst
CGI Federal - VA Financial Management Business Transformation (FMBT)
06.2025 - 10.2025
Business Consultant
CGI Federal - AmeriCorps Trust Documentation Collection & Validation
01.2025 - 06.2025
Momentum Apprenticeship Program (MAP)
CGI Federal
09.2024 - 01.2025
Critical Operations Intern
Federal Reserve Bank of Richmond
05.2023 - 08.2023
Computer Technician Intern
Hampton University
01.2023 - 05.2024
Administrative Assistant
Twin Gemini’s Travel Agency
01.2016 - 2023
Bachelor of Science - Finance
Hampton University