Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Miller

Henrico,VA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Assistant Plant Manager

PPG
12.2022 - 11.2023
  • Manage and direct all manufacturing plant activities, including production, shipping/receiving, quality control, maintenance/engineering, and safety, to produce products in a most cost-effective way, while meeting OTIF. (On-time In-Full)
  • Help direct, support, and implement 5S, LEAN Six Sigma, VSM, and a safe working environment. Engage improvement while managing a lean manufacturing facility
  • Implementation of TPM - Total Productive Maintenance.
  • Improvement of Value Stream Map systems flow
  • Encourage process improvement driven directly by the employee's engagement
  • Decrease TRIR - Total Recordable Incident Rate plant overall score
  • Created employee schedules to align coverage with forecasted demands.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Utilized problem solving and leadership skills daily.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
  • Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations, and achieving KPIs.
  • Reduced costs by eliminating materials waste and unnecessary labor hours. Cut UPMH (Unit Per Man Hours) by 37%
  • Identified and resolved process and equipment issues to minimize production downtime.
  • Identified and implemented viable strategies for continuous improvement.
  • Enforced health and safety protocols to promote safe working environment.
  • Devised and administered cost control initiatives saving $500k.
  • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Developed and monitored employee recognition programs.

Supply Chain Manager

Ennis - Flint
07.2018 - 12.2022
  • Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
  • Supervised 10 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
  • Oversaw demand planning, purchasing, and logistics.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Improved, standardized and documented planning and scheduling processes.
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
  • Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
  • Implemented inventory-management strategies to maximize availability and decrease waste.
  • Designed plant layouts, tooling fixtures and flowcharts of materials to meet delivery targets.
  • Developed and enforced policies and procedures in compliance with local and federal regulations.
  • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
  • Formulated demand planning and generated supply chain management metrics.
  • Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
  • Built exceptional rapport with suppliers and transportation companies to create seamless operations.
  • Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
  • Devised and maintained an up-to-date database of supplier and vendor performance metrics.

Demand Planner

Ennis-Flint
06.2016 - 07.2018
  • Use MRP (material requirements planner) to determine safe order points to reorder key raw materials that are needed for daily production
  • Communicating effectively with vendors daily to process purchase orders and assure best pricing is obtained
  • Seek out new vendors as needed for saving cost (Procurement) - Savings of $70k per year
  • Maintain and controlled the supply chain department budget of $550k per year
  • Maintain safe inventory levels to save $20k a year in overage storage fees.
  • Supervise the admin assistants, logistics coordinator, and the shipping and receiving department
  • Assisted with all supply chain function for two of our sister sites in Rochester and Attica, NY
  • Obtain yellow belt in LEAN Six Sigma
  • Worked with the following applications SAP, MRP, SFP, Skype, Outlook, Excel, and 3PL companies.
  • Reviewed historical sales trends and researched demand drivers to prepare forecast data and develop statistical forecast models.
  • Improved demand forecast for multiple distribution channels based on previous sales and consumption.
  • Utilized historical data, statistical software and marketing intelligence to develop and maintain forecast for raw material.
  • Communicated demand plans to manufacturing sites to resolve gaps between demand and supply plans.
  • Planned and established production schedules and optimized control levels for diversified manufacturing operations.
  • Developed production schedules according to deadlines for existing orders and sales forecasting.
  • Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.
  • Customized SAP production planning and detailed scheduling tools to support factory production initiatives
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.

Inventory Control Specialist

Ennis-Flint
06.2013 - 06.2016
  • Built and designed a state of the yard project to control First in - First Out and improved point of use
  • Maintain suitable inventory levels within budget and without running out of material
  • Perform physical inventory quarterly.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Control and balance all incoming and outgoing raw material and finished goods.
  • Audited and corrected discrepancies in inventory numbers.
  • Completed daily cycle counts to maintain accuracy of records.
  • Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Built strong vendor relationships for timely goods and materials deliveries.
  • Developed and implemented a system to track and monitor incoming, outgoing and on-hand inventory.
  • Budgeted and forecasted inventory needs incorporating sales trends and customer demand.
  • Performed data entry and completed proper paperwork.
  • Developed and implemented strategies to keep stocks organized and reduce excess inventory.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Established protocols to use for inventory control and management, streamlining internal process.
  • Developed materials to educate staff on proper inventory management techniques.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information..

Senior Logistics Coordinator

Ennis - Flint
04.2011 - 06.2013
  • Handled all shipping needs of the company
  • Controlled inbound and outbound freight as needed
  • Process all paperwork regarding import and export shipments
  • Supervised a flatbed transportation fleet of sever drivers
  • Launch a backhaul revenue program that earned the company $250k the first year
  • Development of the backhaul program has earned the company 500k per year with four plants and a fleet of 15+ flatbed trailers.
  • Generated documentation and information required for customer shipments.
  • Tracked orders and notified customers of status or potential delays.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Generated monthly performance reports to track and analyze shipping trends.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Reviewed established business practices and improved processes to reduce expenses.

Administrative Assistant

Ennis - Flint
04.2009 - 06.2011
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Performed research to collect and record industry data.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Vault Operator

Aramark
01.2007 - 02.2009
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.
  • Sorted and counted coin and currency to make change for associates.
  • Trained new employees on proper cash routines, procedures, and requirements.
  • Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Utilized POS System to enter customer transactions and accurately record all sales.
  • Investigated financial inconsistencies to solve discrepancies and reported to manager.
  • Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Verified cash flow and electronic transactions from credit card system to balance registers.
  • Maintained, organized and stocked teller window areas.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Monitored transactions and customer behavior to identify signs of fraud.
  • Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending payment to banks.

Education

Associate of Arts - Business Administration

J Sergeant Reynolds Community College
Richmond, VA
01.2004

Skills

  • Strategic Planning
  • Policy Implementation
  • Performance Management
  • Staff Development
  • Operations Management
  • Business Administration
  • Key Performance Indicators
  • Verbal and Written Communication
  • Budget Control
  • Time Management
  • Conflict Resolution
  • Organizational Skills
  • Analytical Thinking
  • Self-Directed

Timeline

Assistant Plant Manager

PPG
12.2022 - 11.2023

Supply Chain Manager

Ennis - Flint
07.2018 - 12.2022

Demand Planner

Ennis-Flint
06.2016 - 07.2018

Inventory Control Specialist

Ennis-Flint
06.2013 - 06.2016

Senior Logistics Coordinator

Ennis - Flint
04.2011 - 06.2013

Administrative Assistant

Ennis - Flint
04.2009 - 06.2011

Vault Operator

Aramark
01.2007 - 02.2009

Associate of Arts - Business Administration

J Sergeant Reynolds Community College

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Krystal Miller