Curtis Robles
Las Vegas,NV
Summary
Dynamic professional with a proven track record at Crossroads Of Southern Nevada, excelling in patient relationship management and crisis intervention. Skilled in training and mentoring, I foster community relations and enhance service quality. Committed to promoting positive behavior changes, I leverage strong communication skills to build lasting connections and drive impactful outcomes.
Overview
5
5
years of professional experience
Work History
Owner/Operator/Installer
Top Teir Flooring
05.2020 - Current
- Developed and implemented operational procedures to enhance efficiency and service quality.
- Managed inventory levels, ensuring optimal stock to meet customer demand.
- Trained staff on customer service standards and product knowledge to improve client interactions.
- Oversaw daily financial transactions, maintaining accurate records for auditing purposes.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated with team members to optimize workflows and enhance overall productivity.
- Worked outside in all weather conditions.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Calculated materials and time needed for each job.
Behavior Health Technician
Crossroads Of Southern Nevada
07.2022 - 04.2025
- Assisted in implementing therapeutic interventions under supervision of licensed professionals.
- Monitored patient behavior and reported observations to healthcare team for continuity of care.
- Supported patients with daily living activities, fostering independence and personal growth.
- Engaged patients in recreational activities to promote social interaction and emotional well-being.
- Maintained accurate patient records, ensuring confidentiality and compliance with regulations.
- Participated in training sessions to enhance knowledge of mental health practices and safety protocols.
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Searched resident belongings prior to and during stays.
- Prepared and submitted daily shift reports to management.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Administered patient medications and tracked dosages.
- Assisted with medication administration and counting and pouring medications.
- Working knoweldge of KIPU System.
Education
GED -
Savannah High School
Anaheim, CASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communications
- Training and mentoring
- Community relations
- Problem-solving
- Patient relationship management
- Life skills development
- Community Outreach
- Community mental health programs
- Crisis intervention
- Collaboration and teamwork
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Verbal communication
Timeline
Behavior Health Technician
Crossroads Of Southern Nevada
07.2022 - 04.2025
Owner/Operator/Installer
Top Teir Flooring
05.2020 - Current
GED -
Savannah High School
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