Krystal Morales
The Bronx,NY
Summary
Skilled in organizing records, scheduling, and coordinating appointments, including employee evaluations. Strong written and oral communication, excellent organizational abilities, and adept at managing multiple priorities. Proven ability to support company leaders with detailed reporting and effective decision-making, backed by 18 years of experience in fast-paced environments. Expertise in training employees, enhancing leadership, and improving customer service skills. Over 7 years of experience as a diligent Executive Operations Assistant, ensuring seamless business operations.
Overview
24
24
years of professional experience
Work History
FGP Schedule Intake
NYU Langone FGP
New York, NY
02.2024 - Current
- Effectively communicated schedule changes across the organization.
- Managed administrative tasks, including organizing templates, coordinating operational schedules, and assisting management in resolving scheduling conflicts.
- Scheduled client and visitor appointments with efficiency.
- Accurately entered customer information into computer systems for record-keeping.
- Patient interaction service via phone and email to address inquiries.
- Acted as a liaison between physicians and healthcare staff to facilitate patient scheduling, and ensure optimal care.
Table Games Supervisor/Operations
Rivers Casino
Philadelphia, PA
09.2010 - 05.2023
- Managed implementation of tactical plans to ensure attainment of key business goals.
- Trained new employees while ensuring accurate data entry and file organization.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Kept all games in compliance with casino and gaming standards.
Dental Administrative Assistant Manager (Hybird)
Dr. Grossman DMD
New York, NY
11.2000 - 07.2017
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Scheduling doctor procedures in programs EPIC Systems, Microsoft, Excel, Spreadsheets, Sharepoint
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Managed operations for 12-doctor/ dentist practice, facilitating excellent patient support services, direction and guidance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Processed insurance claims, appeals, and follow-up documentation.
- Analyzed customer accounts to identify discrepancies and resolve billing issues.
- Processed invoices, credit memos, and other financial documents.
- Verified patient eligibility, coverage details, and payment information.
Dual Rate Table Games Supervisor
Foxwoods Resort Casino
Ledyard Center, CT
06.2004 - 08.2010
- Kept all games in compliance with casino and gaming standards.
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Observed gamblers' behavior for signs of cheating and notified security staff.
- Responded to emergency situation to provide fire protection and first-aid assistance.
Education
High School Diploma -
Monroe Academy For Business And Law
The Bronx06.2000
Classes Attended - Business Administration And Management
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- Expertise in organizing, scheduling, filing, and patient interactions
- Proficient in Microsoft Office Suite, Excel, spreadsheets, and EPIC Systems
- Skilled in supervision, leadership, staff development, and employee training
- Strong multitasking, prioritization, and scheduling capabilities
- Experienced in patient service management, appointment coordination, and maintaining information confidentiality
- Excellent written and oral communication skills
Organizations
-I am currently an appointed Bronx Community Board Leader in District 9
-Columbia North YMCA Philadelphia, PA.
-Volunteer Bis Sister to young ladies between the ages of 8-17. Responsibilities included providing guidance, supervising gym time, assisting with homework, tutoring, engaging in program activities.
-Bronx River Community Center Bronx, NY.
-Volunteer in community activities, assisting in leading youth with Guidance, Communication ,and Mentoring.
-Founded non-profit organization SHE CAN, SHE WILL; Centered for young ladies in need of mentoring, guidance, community engagement, educational advancements, most importantly displaying to young women a path in navigating through the obstacles in young life and allowing experiences all the while staying the course.
Timeline
FGP Schedule Intake
NYU Langone FGP
02.2024 - Current
Table Games Supervisor/Operations
Rivers Casino
09.2010 - 05.2023
Dual Rate Table Games Supervisor
Foxwoods Resort Casino
06.2004 - 08.2010
Dental Administrative Assistant Manager (Hybird)
Dr. Grossman DMD
11.2000 - 07.2017
High School Diploma -
Monroe Academy For Business And Law
Classes Attended - Business Administration And Management
John Jay College of Criminal Justice of The City University of New York
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