Krystal Moreno
Houston,TX
Summary
Performance-driven Associate with a stellar record of accomplishments in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader, successful at meeting and exceeding targets with strategic approaches. Visual Artist that engages with all genres of lifestyle. Communicator and problem solver.
Overview
14
14
years of professional experience
Work History
Salesperson/ Cashier
Eastham Home Center, Hardware
- 01.2016
- Floor assistant for Eastham Home Center, Hardware
- Learning appliances for around the house
- Experience with certain repairs and tools
- Occasionally work as a cashier as well.
Cashier
Footlocker Memorial Mall
06.2010 - 08.2010
- Responsible for keeping the floor organized and neat
- Required to make own commission by the sales of Shoe cleaner and socks.
- Assisted customers in selecting appropriate products or services for their needs.
- Educated customers about products and services offered by the company.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Beauty Advisor/Cashier
Ulta Beauty, Baytown
Houston, TX
11.2016 - 10.2017
- Cashier/Assistant For Ulta Beauty, Baytown
- Assist guest on the floor with detailed information
- Apply makeup for customers
- Unload truck and organization
- Book appointments for salon
- Assist managers on Re-displaying the store.
- Ensured that all displays were neat and organized at all times.
- Provided customers with product advice and recommendations based on their individual needs.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
JD Sports/Finishline
11.2018 - Current
- Textiles Sales associate: (2018-2019)
- Standardized the floor
- Assist with backstock of extra clothing
- Had responsibility with replenishment with textiles and other items on the floor such as crep, accessories, protectors
- Assisted managers with wall moves and finding strategies how to fit items on the walls
- Dressed mannequins and set up marketing for VM packs.
- Created a positive shopping experience for each customer through effective communication skills.
- Updated customer records in database software program accurately.
- Managed multiple tasks simultaneously while meeting tight deadlines.
Stock Supervisor
01.2019
- Checked In shipment
- Organized towers that were then put into the bays of the stockroom
- Sensored clothes and accessories
- Made sure my team learned how to properly learn stockroom flow
- Developed strategies on who completed each task
- Enter singles and mismates
- Shipped out product/ online orders.
Textile Supervisor
01.2019 - 01.2022
- Manage a team within my department
- Train new hires
- Learned how to exclusively work with a sales report and develop wall placement based on the Statistics
- Developed training skills to my associates for development opportunities
- Elevated skill with wall drawing and wall movements, while keeping wall flow and collections intact
- Managing mannequins to their best quality of new trends and new product
- Completing VM pack Checklist and new marketing dates.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Created detailed reports on sales performance and customer feedback.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
- Identified opportunities for cost savings through improved processes or vendor negotiations.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
Sales Associate
PremiumGoods / PremiumKids
Houston, TX
05.2022 - Current
- Manage the store and all responsibilities that need action
- Customer service
- Inputting shipment into the system
- Placing shipment into correct areas within the stock room
- Ordering necessary supplies needed in the store
- Training incoming employees
- Marketing ideas for photoshoots
- Social media training for marketing
- Staff for events that Our job hosted
- Tracked sales performance metrics to identify trends in market place.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
Education
Some College (No Degree) - Business Administration
Lee College
Required Courses Diploma -
Furr Senior High School
01.2012
Skills
- Customer Engagement
- Account Management
- Networking
- Sales Presentations
- Sales strategy development
- Relationship selling
- Social Media Promotion
- Visual Merchandising
Hobbiesevents
- Brand Owner CEO: Diozaa, Hand Constructed Jewelry/ Accessory Fashion, Curated my Own shoot for marketing
- Fashion Night Out -Runway Show, Staff for Runway show based in Houston, Backstage Management for models doing runway, Styling for models and Designers, Marketing for promo before the show, My brand was also featured on the runway
- Music Events, Spotify- La Tierra Del Corridoro, Assist with the production team, Hosting the interviews with artist that performed for the Spotify event.
Affiliations
- Styling and Assisting with concepts for brands of all art.
- Creating Events for Upcoming Musical Performing artist
- Managing my own Jewelry brand, "Diozaa"
- Modeling for Clothing brands
- Hiphop Dancer
Languages
Spanish
Limited
Timeline
Sales Associate
PremiumGoods / PremiumKids
05.2022 - Current
Stock Supervisor
01.2019
Textile Supervisor
01.2019 - 01.2022
JD Sports/Finishline
11.2018 - Current
Beauty Advisor/Cashier
Ulta Beauty, Baytown
11.2016 - 10.2017
Cashier
Footlocker Memorial Mall
06.2010 - 08.2010
Salesperson/ Cashier
Eastham Home Center, Hardware
- 01.2016
Some College (No Degree) - Business Administration
Lee College
Required Courses Diploma -
Furr Senior High School
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