Krystal Morris
Glendale,AZ
Summary
Dedicated professional with a proven track record in management, leadership, and communication. Known for attention to detail in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
8
8
years of professional experience
Work History
Operations Manager/Office Manager
Ethos Academy/Little Owls Preschool
Glendale, USA
11.2017 - Current
- Maintained a professional approach while recruiting by following the standard guidelines
- Maintained open lines of communication to address any concerns or challenges of staff
- Handled payroll duties and maintained close coordination with the accountant.
- Ensured accurate maintenance of staff performance records
- Implemented the recommended benefits program for the school
- Oversaw the administration of benefits programs such as health and 401k, guaranteeing precise deductions
- Conducted training sessions to educate staff about available programs
- Managed the upkeep of confidential documents
- Handled invoice processing and communicated with accountant for timely payments.
- Responsible for maintaining and enhancing the content of Parent and Student Handbooks
- Designed policies aligning with company objectives
- Facilitated communication between teachers and substitutes under the supervision of the Director
- Created and maintained monthly Board Agendas and Minutes ensuring efficient governance processes
- Increased efficiency and coordination of technical projects
- Supported the audit process
- Maintained an organized system for depositing and tracking all receivables and payables
- Managed and maintained accurate records of in-house cash flow
- Supported financial operations by ensuring compliance for audit purposes
- Ensured efficient operation of all facility tasks
- Demonstrates adaptability in accepting supplementary responsibilities and duties that support our school's mission, vision, and overall community.
Customer Service Representative
Planned Development Services
Phoenix, USA
07.2016 - 10.2017
- Successfully navigated through high-traffic phone lines in a customer service role
- Efficiently find solutions for client issues while maintaining a high level of professionalism.
- Greeted and assisted customers and vendors with a positive attitude.
- Maintained consistent high standards of customer service while executing operational tasks
- Executed multiple administrative responsibilities during inbound phone communications
- Managed and organized records effectively with adherence to best practices and company guidelines.
Education
Some College (No Degree) - Computer And Information Sciences
Rio Salado College
Tempe, AZSkills
- Team Leadership
- Schedule Management
- High-pressure environments
- Multi-site operations
- Maintaining Compliance
- Troubleshooting and problem solving
- Employee Motivation
- Management
- Staff Training
- Customer Service
- Marketing
References
References available upon request.
Timeline
Operations Manager/Office Manager
Ethos Academy/Little Owls Preschool
11.2017 - Current
Customer Service Representative
Planned Development Services
07.2016 - 10.2017
Some College (No Degree) - Computer And Information Sciences
Rio Salado College
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