Krystal Murdock
Coral Springs
Summary
Achieved significant improvements in branch performance through strategic management of sales and loan operations. Fostered lasting customer relationships that contributed to increased client loyalty and satisfaction. Implemented innovative management techniques to elevate branch success and operational effectiveness.
Overview
15
15
years of professional experience
Work History
Private Client Branch Manager-VP
JP Morgan Chase Bank
03.2022 - Current
- Advocated for Chase's brand standards to deliver exceptional customer experiences.
- Led client education initiatives to optimize usage of digital platforms for banking and investment activities.
- Forged strategic alliances with local businesses to enhance brand visibility within the community.
- Fostered an empowering culture that enabled team members to deliver exceptional customer experiences.
- Cultivated employee potential by identifying strengths and implementing targeted coaching initiatives.
- Established and executed comprehensive control frameworks to enhance oversight of business initiatives.
- Conducted branch scorecard analysis to identify strategies for enhancing deposit and investment growth.
Branch Manager AVP
Wells Fargo Bank
12.2016 - 03.2022
- Set production goals and inspired team to achieve and surpass targets.
- Facilitated client support and resolved client matters efficiently.
- Executed periodic internal audits to ensure compliance with banking procedures.
- Safeguarded confidentiality of all banking transactions to maintain client trust.
- Oversaw monitoring of all balances and deposits to ensure accurate accounting of bank funds.
- Directed daily operations and resolved staffing challenges.
Service Manager II/Assistant Branch Manager
Wells Fargo Bank
07.2013 - 12.2016
- Directed daily operations and staff management in collaboration with branch manager.
- Led training and supervision of new hires and current employees to enhance team performance.
- Cultivated strong relationships with customers to enhance service delivery.
- Oversaw branch operations during manager's absence.
- Validated information on loan applications to ensure accuracy before approval decisions.
- Scheduled work and participated in bank meetings to support team objectives. Addressed customer concerns to facilitate resolution. Collaborated with colleagues to enhance service delivery.
Financial Crimes Specialist III
Wells Fargo Check Fraud/Claims
02.2015 - 08.2015
- Evaluated customer claims utilizing C.L.A.I.M.S. system in compliance with Visa requirements.
- Conducted comprehensive research to ensure compliance with Reg E guidelines.
- Executed interest adjustments on accounts impacted by fluctuations.
- Conducted thorough reviews of customer accounts to identify patterns in compliance with Bank Secrecy Act and Anti-Money Laundering regulations.
- Analyzed three years of camera footage to assess disputed and non-disputed transactions.
- Analyzed and compiled reports on fraud rings and anti-money laundering activities.
Personal Banker
Wells Fargo Bank
05.2013 - 09.2013
- Oversaw opening and servicing of consumer and business accounts.
- Addressed customer concerns related to banking products to improve client satisfaction.
- Spearheaded initiatives to manage and surpass individual sales targets.
- Assisted branch banking partners with payroll, merchant services, mortgage, and credit processes. Supported teams in addressing customer needs and improving service delivery. Provided guidance for seamless operations across various banking functions.
- Streamlined origination processes for credit loan applications.
Lead Teller Associate
Wells Fargo Bank
03.2011 - 07.2012
- Oversaw operations of all tellers in lobby and drive-through areas.
- Facilitated override entries and guided tellers in resolving intricate customer inquiries.
- Executed drawer reconciliations and processed coin and cash vault deposits.
- Supported tellers by addressing complex customer account inquiries as needed.
Education
Certificate - Commercial Real Estate Management
Cornell University
01.2023
Business Admin - undefined
University of the Technology
01.2009
High School Diploma - undefined
Glenmuir High School
01.2003
Skills
- Client relationship management
- Strategic planning
- Team leadership
- Performance coaching
- Risk management
- Compliance auditing
- Operational oversight
- Customer experience enhancement
- Digital banking solutions
- Sales strategy development
- Employee training programs
- Branch operations management
- Fraud detection techniques
- Community engagement initiatives
- Conflict resolution strategies
- Attention to detail
- Coaching and mentoring
- Relationship building and management
- Cash handling
- Performance reviews
- Shift scheduling
- Regulatory compliance
CORE QUALIFICATIONS
- Excels at safely and effectively tracking cash deposits – ( AML, CTR , UAR all BSA requirements)
- Solid knowledge of credit and financing policies and procedures
- Familiar with state and federal banking regulations( Fair credit lending)
- Excellent critical thinking capacity and ability to execute
- Adept at performing under pressure or on tight deadlines
- Strong work ethic and drive to performance
- Skilled in both written and spoken communication
- Able to work alone or among a larger groups
- Profound ability to interact with new and existing customers
- Ability to generate new business
Timeline
Private Client Branch Manager-VP
JP Morgan Chase Bank
03.2022 - Current
Branch Manager AVP
Wells Fargo Bank
12.2016 - 03.2022
Financial Crimes Specialist III
Wells Fargo Check Fraud/Claims
02.2015 - 08.2015
Service Manager II/Assistant Branch Manager
Wells Fargo Bank
07.2013 - 12.2016
Personal Banker
Wells Fargo Bank
05.2013 - 09.2013
Lead Teller Associate
Wells Fargo Bank
03.2011 - 07.2012
Business Admin - undefined
University of the Technology
High School Diploma - undefined
Glenmuir High School
Certificate - Commercial Real Estate Management
Cornell University