Krystal Murry
Grand Prairie
Summary
Professional claims specialist with strong record in handling and resolving complex claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and regulatory compliance, consistently ensuring accuracy and fairness.
Overview
6
6
years of professional experience
Work History
Claims Specialist – Fire Team Managed
State Farm Fire and Casualty Co.
12.2023 - Current
- Achieved settlement targets consistently while collaborating with agents, vendors, and contractors to resolve complex claims
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Deal Hub Associate
Gartner Inc.
02.2023 - 11.2023
- Reduced sales cycle time by 15% by streamlining deal processes from development to contract signature.
- Contributed to organizational priorities by enhancing team collaboration and supporting revenue-driving initiatives.
Senior Analyst – Sales Ops & Enablement
Verizon Wireless
06.2022 - 12.2022
- Collaborated with Business Markets to identify and prioritize high-impact opportunities, driving a 25% increase in solution adoption across customer accounts.
- Designed and implemented dynamic dashboards and reports, streamlining workflow efficiency for Pre-Sales Engineering team by 20%.
- Generated standard and custom reports to provide insights into business performance.
Customer Experience Analyst – Ops Support
Verizon Wireless
07.2020 - 06.2022
- Conducted 100+ call monitoring reviews weekly to ensure adherence to quality standards.
- Leveraged Voice of Customer insights from Medallia surveys to enhance Net Promoter Scores (NPS).
- Partnered with leadership to identify knowledge gaps, increasing compliance adherence by 15%.
Coordinator – Business Operations
Verizon Wireless
12.2018 - 07.2020
- Performed administrative tasks for sales team which include, but not limited to, order processing, resolving billing inquiries, and self-service tools training.
- Delivered detailed account analysis for 500+ business clients, enabling data-driven sales strategies.
- Oversaw contract migrations for 3,500+ state and local government entities in the State of California, ensuring smooth transitions with minimal service disruptions.
Education
B.B.A - Organizational Behavior & Human Resource Mgmt
University of North Texas At Dallas
Dallas, TX05.2026
Skills
- Salesforcecom
- Enterprise Claim Systems (ECS)
- Customer relationship management (CRM)
- Xactimate
- Claims investigation
- Microsoft Office Suite
- Google Suite
- Organizational skills
- Decision-making
- Task prioritization
- Quality assurance
- Process improvement
Timeline
Claims Specialist – Fire Team Managed
State Farm Fire and Casualty Co.
12.2023 - Current
Deal Hub Associate
Gartner Inc.
02.2023 - 11.2023
Senior Analyst – Sales Ops & Enablement
Verizon Wireless
06.2022 - 12.2022
Customer Experience Analyst – Ops Support
Verizon Wireless
07.2020 - 06.2022
Coordinator – Business Operations
Verizon Wireless
12.2018 - 07.2020
B.B.A - Organizational Behavior & Human Resource Mgmt
University of North Texas At Dallas
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