KRYSTAL MYSTIC
San Antonio,TX
Summary
Professional with 10 years of a strong background in ticketing operations, adept at managing high-volume ticket sales and ensuring smooth customer experiences. Skilled in team collaboration, problem-solving, and adapting to changing needs. Known for reliability, leadership, and effective communication. Prepared to drive results and optimize processes in dynamic environment. Now looking to contribute my experience, skills, and enthusiasm to a new ticketing opportunities and motivation for new challenges.
Overview
10
10
years of professional experience
Work History
Director of Ticketing
Boeing Center at Tech Port - ASM Global
04.2024 - Current
- Responsible for completing event builds/programming on the etix ticketing system
- Develop new layouts with scaling for local boxing promoters, family events and over 50 concerts
- Build premium events, managing premium sales ticket inventory and guest interaction.
- Acted as senior management available for customer service inquiries and escalated customer issues.
- Collaborate with marketing for any promotions.
- Daily tracking of ticket sales, inventory, and any premium sales
- Collaborate with the premium sales department for new ancillary events and scaling NOS upgrades.
- Responsible for interviewing, hiring, and training all ticketing staff
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
Box Office Manager
Tech Port Center + Arena - ASM Global
01.2022 - 04.2024
- Responsible for startup of the box office at the new venue – such as ordering all ticketing equipment, creating seat layouts, ensure inventory is correct, learning a new ticket system
- Manage parking department which includes training staff and troubleshooting parking logistic issues
- Responsible for creating, sending and managing premium sales ticket inventory
- Oversee daily ticket sales and dynamic pricing for future sales.
- Daily tracking of ticket sales, inventory, and any premium sales
- Collaborate with premium sales department on ticket inventory and pricing inventory.
- Responsible for the financial settlements and show related accounting items along with daily reconciliation.
- Ensured accessibility for all patrons, incorporating ADA-compliant practices and accommodating special requests to make events inclusive and enjoyable for everyone.
Box Office Manager
The Aztec Theatre / Live Nation
09.2017 - 01.2022
- Responsible for the largest revenue generating department in the venue.
- Managing multiple inventories over multiple events while ensuring each event and daily operations exceed Live Nation Box Office Policies and Procedures
- Responsible for completing event builds/programming on the Ticketmaster systems, check process to ensure that events are selling accurately.
- Ensure great communication with marketing, talent buyers, tour managers, etc.
- Oversee daily ticket sales and dynamic pricing for future sales.
- Daily tracking of ticket sales, inventory, and any promo tickets.
- Collaborate with the marketing department on ticket promotions, and pricing inventory.
- Responsible for the financial settlements and show related accounting items along with daily reconciliation.
- Process internal ticket request, promoter consignment and set up Groupon offers.
- Responsible for interviewing, hiring, and training staff.
- Schedule, verify and report payroll for Box Office and VIP upsell staff.
- Work with the VIP team to maximize revenue opportunities per show.
Box Office Supervisor
The Aztec Theatre / Live Nation
08.2015 - 09.2017
- Responsible for organize / daily box office operations such as Will Call, Guestlist, Ticket Sales, Ticket Scanning.
- Ensure great communication with marketing, talent buyers, tour managers, etc.
- Complete and distribute accurate daily ticket counts for agents and artists
- Process internal ticket request, promoter consignment and set up Groupon offers.
- Schedule, verify and report payroll for Box Office and VIP upsell staff.
- Work with the VIP team to maximize revenue opportunities per show.
Education
Associate of Arts - Communications
Northwest Vista College
San Antonio, TXSkills
- TM One - Events, Entry, Reports, Sales
- Event Management Tool
- TM Win landshark / Fan User
- Presence
- ETix ticketing system
- Microsoft Word / Excel
- SAP Business Objects
- ABI Master Mind
- Public relations
- Pricing strategy
- Price structures
- Positive attitude
- Scheduling and coordinating
- Self motivation
- Operations management
- Team development
Timeline
Director of Ticketing
Boeing Center at Tech Port - ASM Global
04.2024 - Current
Box Office Manager
Tech Port Center + Arena - ASM Global
01.2022 - 04.2024
Box Office Manager
The Aztec Theatre / Live Nation
09.2017 - 01.2022
Box Office Supervisor
The Aztec Theatre / Live Nation
08.2015 - 09.2017
Associate of Arts - Communications
Northwest Vista College
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