Summary
Overview
Work History
Education
Skills
RCS Training
Timeline
BusinessAnalyst
Krystal Negron

Krystal Negron

Port St. Lucie ,FL

Summary

Customer-oriented Manager with 8 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Experienced Bartender and server with 10 years of experience in field. Strong ability to improve team performance and grow bar sales through exceptional customer service and leadership skills.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

21
21
years of professional experience

Work History

Bartender

Miller’s Ale House
Port Saint Lucie, FL
01.2023 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.

Manager

Thirsty Turtle
Fort Pierce , Fl
02.2022 - 01.2023
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Maintained adequate staffing to meet objectives within budget.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

Manager/Server/Bartender

Red Crab Juicy Seafood
Jensen Beach, FL
02.2020 - 02.2022
  • Hired, coached and mentored team of 150 sales representatives.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Liaised with cross-functional teams to develop product positioning strategies.
  • Designed sales and service strategies to improve revenue and retention.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Trained over 100 employees on business principles, best practices, protocol and system usage.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Trained, managed and motivated employees to promote professional skill development.

Addiction Recovery Technician

Artisan House La
Stuart , FL
03.2017 - 05.2021
  • Provided direct patient care in a residential treatment facility for individuals with substance abuse issues.
  • Monitored client progress, providing feedback on successes and areas of improvement.
  • Developed and maintained therapeutic relationships with clients to foster trust and support the recovery process.
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans for each patient's individual needs.
  • Coordinated family meetings focused on educating families about addiction recovery processes.
  • Supported patients through difficult times such as withdrawal symptoms or cravings associated with their addiction disorder.
  • Developed basic strategies to promote patient safety, wellness and independence.
  • Led individual and group therapy supporting prescribed procedures.

Server

Shrimpers raw bar and grill
Stuart, FL
09.2017 - 09.2020
  • Promoted desserts, appetizers and specialty drinks.
  • Partnered with team members to efficiently serve food and beverages.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.

Server Shift Leader

Cafe martier
Stuart, FL
04.2018 - 03.2020
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales up to 100%.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to management immediately.
  • Served average of 200 patrons daily at cafe martier restaurant with exceptional service.
  • Calculated charges, issued table checks and collected payments from customers.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Receptionist

Simple affordable medical billing
Port Saint Lucie, FL
09.2014 - 07.2017
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Rendered information to callers and drafted office emails.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.

Insurance Verification Representative/Collections Representative

RTR financial services
Staten Island Ny, NY
07.2004 - 08.2013
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Handled billing related activities focused on medical specialties.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Education

High School Diploma -

Port Richmond High School
Staten Island, NY

Customer Service Specialist CSS172326 - Technical Specialist

ETA International Electronics Technicians Associat
Greencastle, IN

Skills

  • High-volume dining
  • Food inspection
  • Safe food handling
  • Dish preparation
  • Menu memorization
  • Effective sales techniques
  • Menu knowledge
  • Liquor, wine and food service
  • Point of Sale (POS) system operations
  • Check payment processing
  • Sales techniques
  • Special dietary requirements
  • Food safety understanding
  • Customer service
  • Insurance billing
  • Problem resolution
  • MS Office
  • Meticulous and organized
  • Organization and efficiency
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Multitasking ability
  • Data entry
  • Flexible
  • Safe serving knowledge
  • Alcohol ordering
  • Proficient in mixology
  • Outstanding customer service
  • Maintaining glassware stock
  • Extensive spirits knowledge
  • Maintaining a clean bar
  • Wine and liquor expertise
  • Excellent judgment
  • Cocktail list development

RCS Training

  • SAFE STAFF CERTIFIED IN RESPONSIBLE ALCOHOL VENDING COURSE

Timeline

Bartender

Miller’s Ale House
01.2023 - Current

Manager

Thirsty Turtle
02.2022 - 01.2023

Manager/Server/Bartender

Red Crab Juicy Seafood
02.2020 - 02.2022

Server Shift Leader

Cafe martier
04.2018 - 03.2020

Server

Shrimpers raw bar and grill
09.2017 - 09.2020

Addiction Recovery Technician

Artisan House La
03.2017 - 05.2021

Receptionist

Simple affordable medical billing
09.2014 - 07.2017

Insurance Verification Representative/Collections Representative

RTR financial services
07.2004 - 08.2013

High School Diploma -

Port Richmond High School

Customer Service Specialist CSS172326 - Technical Specialist

ETA International Electronics Technicians Associat

Similar Profiles

CREATE PROFILE
Krystal Negron