Krystal Nelle
Elgin,TX
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
18
18
years of professional experience
Work History
Insurance Verification Supervisor
Natera
05.2023 - Current
- Manages a team 45+
- Working toward CIM certification
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Complete payroll (UKG)
- Setting up IT portal access for all employees
- List to upper-level management and sharing important information with my team.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Insurance Verification Manager
ONR (Orthopedic and Neurological Associates)
03.2020 - 05.2023
- Accomplished department objectives by managing staff, planning and evaluating department activities
- Maintains staff by recruiting, selecting, orienting, and training employees
- Ensures a safe, secure, and legal work environment
- Develops personal growth opportunities
- Manages a team 15+
- Voted best manager out of all departments
- Helped to build and lead teams of problem-solvers and managers
- Streamlined workflow for a more efficient process
- Conducted training for all outside therapist in the field (over 300 employees)
- Created training material for the team
- Maintained a low turnover rate.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Insurance Verification Specialist/Team Lead
Austin Gastroenterology
08.2015 - 03.2020
- Verifies Commercial and Medicaid insurance for eligibility and benefit utilizing one of the following methods as appropriate: RTS, payer’s website, and phone
- Maintains confidentiality of all information; adheres to all HIPAA guidelines/regulations
- Same day, walk in, and future insurance appointments are verified for eligibility and benefits.
Insurance Verification Specialist/Front Desk
Central Texas OB/GYN Associates
03.2007 - 07.2015
- Verify patients’ insurance policies through direct contact with insurance provider via internet and phone communication
- Collect co-pay and past due balances for services rendered
- Type and send billing statements or collection notices to patients
- Schedule patients’ next visits in relation to doctors’ future schedule
- Greet each patient as they come through the door
- Experience in EMR system
- Call patients and explain what they would owe for upcoming appointments.
Leasing Consultant
Settlers Ridge Apartments
09.2006 - 03.2007
- Greet potential residents and obtain contact information through contact cards
- Tour 'model' apartment and provide customer with knowledge and facts about units, amenities, and facility advantages at the property
- Prepare and distribute renewal notices, event flyers, and community newsletters
- Acquire new residents through contracts (Averaged 3 to 5 per week).
Leasing Consultant and Marketing Director
Rocking Horse Ranch Apartments
02.2006 - 09.2006
- Greet potential residents and assist them in finding a unit with the right size, layout, and floor location based on their needs
- Prepare and document new residents by building them a personal file for future reference
- Prepare and distribute advertisement flyers and property information to surrounding companies
- Finalize lease agreements through contracts (Averaged 2 to 4 per week)
- Shop competitor properties by phone and personal visits.
Education
High School Diploma -
Elgin High School
30 Credit Hours -
Austin Community College
Skills
- Efficient computer skills including but not limited to: Word, Excel, PowerPoint, PrintShop, EMR, Yardi, UKG, Salesforce, Google suite, Power BI, Microsoft office and Teams
- Detail oriented, organized, adapt to new tasks quickly, and steady drive to succeed
- Leadership
- Works great with others, TEAM player
- Goal setting
- Staff Management
- Process Improvement
- Business Development
- Data Analytics
- Goal-Oriented
- Employee Motivation
References
Will provide references if requested
Timeline
Insurance Verification Supervisor
Natera
05.2023 - Current
Insurance Verification Manager
ONR (Orthopedic and Neurological Associates)
03.2020 - 05.2023
Insurance Verification Specialist/Team Lead
Austin Gastroenterology
08.2015 - 03.2020
Insurance Verification Specialist/Front Desk
Central Texas OB/GYN Associates
03.2007 - 07.2015
Leasing Consultant
Settlers Ridge Apartments
09.2006 - 03.2007
Leasing Consultant and Marketing Director
Rocking Horse Ranch Apartments
02.2006 - 09.2006
High School Diploma -
Elgin High School
30 Credit Hours -
Austin Community College
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