Krystal Nelson
Spring,TX
Summary
Accomplished professional with extensive experience at Morris Export Services, excelling in customer service, inventory management, and hazardous materials handling. Demonstrated expertise in problem-solving, enhancing operational efficiency and client satisfaction. Proven track record in fostering stakeholder relationships and implementing quality assurance controls, significantly improving workplace safety and compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hazmat Specialist
Morris Export Services
07.2011 - 05.2024
- Minimized environmental impact by ensuring proper disposal of hazardous materials.
- Reduced hazardous waste incidents by implementing strict safety protocols and guidelines.
- Implemented safety audits, identifying areas for improvement and recommending corrective actions accordingly.
- Coordinated transportation of hazardous materials, ensuring adherence to safety protocols throughout transit process.
- Collaborated with management to develop policy updates in line with changing industry standards and regulations.
- Assisted with the development of spill response plans, increasing preparedness for emergency situations.
- Led incident investigations following chemical spills or accidents, determining root causes and developing action plans to prevent future occurrences.
- Conducted risk assessments for various projects involving hazardous materials, helping to minimize potential dangers during operations.
- Managed inventory control, ensuring accurate tracking and reporting of hazardous substances on site.
- Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
Warehouse Receiving Clerk
Trained And Daily Use
01.2016 - 05.2024
- Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
- Reduced errors in order processing by carefully inspecting received goods for damages or discrepancies and reporting any issues promptly.
- Supported warehouse operations by assisting with picking, packing, and loading orders of hazardous materials.
- Ensured compliance with safety regulations by maintaining a clean and hazard-free work environment at all times.
- Coordinated closely with transportation providers to ensure timely pickup of outgoing shipments, reducing delays caused by scheduling conflicts or miscommunication.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Inventory Control Clerk
Trained 2019
01.2019 - 05.2024
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Managed cycle counting program to maintain up-to-date inventory records and identify discrepancies early on.
- Completed scheduled audits with efficient and accurate approach.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing.
Warehouse Customer Service Represntive
Job Enhancement
01.2021 - 05.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Learned and maintained in-depth understanding of service information, providing knowledgeable responses to diverse questions.
- Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
- Analyze and presented future clients needs of service with cost estimates.
Education
High School Diploma -
Spring High School
Spring, TXBachelor of Science - Supply Chain And Operational Management
WGU
05.2027
Skills
- Quality Assurance Controls
- Documentation
- Problem-solving abilities
- Data Entry
- Complaint Handling including resolution
- Customer Data Confidentiality
- Document Control
- Microsoft Office Suite
- Key stakeholder relationship building
- Documentation
- Quality Assurance Controls
Certification
- Valid TWIC Card expires 1/28/2027
- Shipping Dangerous Goods by Air (IATA) expires 10/26/2025
- Shipping Dangerous Goods by Sea (US and Canada) expires 06/12/2026
- US Domestic Hazardous Materials DoT 49CFR Parts 171 to 180 expires 05/21/2024
Timeline
Warehouse Customer Service Represntive
Job Enhancement
01.2021 - 05.2024
Inventory Control Clerk
Trained 2019
01.2019 - 05.2024
Warehouse Receiving Clerk
Trained And Daily Use
01.2016 - 05.2024
Hazmat Specialist
Morris Export Services
07.2011 - 05.2024
High School Diploma -
Spring High School
Bachelor of Science - Supply Chain And Operational Management
WGU
- Valid TWIC Card expires 1/28/2027
- Shipping Dangerous Goods by Air (IATA) expires 10/26/2025
- Shipping Dangerous Goods by Sea (US and Canada) expires 06/12/2026
- US Domestic Hazardous Materials DoT 49CFR Parts 171 to 180 expires 05/21/2024
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