- Volunteer Work
- Community Cleanup
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Enjoy participating in Crossfit for overall physical and mental well-being
- Passionate about balancing physical health with mental and emotional wellness
Krystal N Forthan
Houston
Summary
Seasoned professional focused on maintaining peace, security, and safety within correction centers, places of business, and jail systems. Extensively trained in crisis prevention and intervention. Able to remain calm and confident even in the most adverse and stressful working conditions. Motivational leader and organizational problem-solver with advanced supervisory, team building, case management, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company and participant success. Focused on using training, monitoring and morale- building techniques to maximize employee, and participant engagement and performance.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in Customer Services Support and Technical Support Specialist industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Specialist
Health Prevention & Coordinated Care
10.2023 - Current
- They conduct thorough assessments to identify the individual's needs, such as housing, employment, education, health care, and substance abuse treatment
- This helps to create a personalized plan for reentry
- They connect individuals to critical resources and services, such as job training programs, housing assistance, substance abuse treatment, mental health counseling, and other social services
- Case managers may help individuals understand and navigate the legal aspects of their case, including parole requirements, fines, or outstanding legal issues
- They may also assist with referrals to legal services
- They advocate for clients to ensure they receive the necessary support from community partners, employers, and government agencies
- This could involve addressing challenges that might prevent clients from accessing resources
- Surveyed local program participants to ascertain problematic areas requiring improvement.
- Developed presentations and media to promote community resources and Stakeholders program at seminars and other local events.
- Documented and analyzed performance of different programs in order to make proactive decisions about services.
- Helped create comprehensive program to meet the needs of the community.
- Help fix and complete It issues with government cellphones and Help restart and connect Apple Products to the community internet for senior citizens who are technology enclinded
Customer Service Team Lead
Trulite Glass & Aluminum
04.2023 - 10.2023
- Effectively communicate with customers and focus on obtaining retention, place/ correct orders, dispatch orders through oracle, confirm orders, communicate with leadership/ upper management daily
- Answer and take orders over the phones to address the needs of the customer wants for class or aluminum
- Keeping up with a quota or loss count of class that has been broken, misplaces or not paid for and to also triple check major dollar orders for bigger accounts
- Conduct risk management on software and penetrating testing and vulnerability assessments
- Providing first line support to employees when editing and addressing technical phone issues, via email and in person help.
- collaborate with senior It staff to escalate and resolved complex company wide tech issues and software problems that couldn't be fix in person.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
School Case Manager/ IEP Case Manager
Parkrose HS
06.2018 - 08.2020
- Coordinates the provision of special education services per the students IEP, responds to concerns and works with parents and school staff to resolve disputes, collects and analyze data through the use of technology, develop, monitor, and report on goals; determine needs, design interventions, ensure the students education program is satisfactory, managing case load of upwards of 25 students
- Help escort students to PE for an hour a day, handle and pass out any information given from the parents, doctors or school to the teachers who teach and care for the students every day
- Become a close person and understand teacher aid to the students to make them feel comfortable everyday they are at the high school and to help get information for the homeless individuals who need emergency help at any time of the day
- Worked with the IT department help with children getting their school/personal computer installed with Microsoft word, Microsoft excel, Microsoft powerpoint, Microsoft Onenote, Microsoft Photos and Microsoft Outlook.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with community members to develop and implement service initiatives.
- Assessed community needs and identified resources for social and community service programs.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
Education
Communication And Media Technolgy - Multimedia Communications
Academy of Art University
San Francisco, CA01.2015
Skills
- Microsoft Office
- Customer service metrics
- Problem solving
- Security
- Teamwork and collaboration
- Logistics
- Office administration
- Excellent communication skills
- PP & Multimedia certified
- Data entry
- Phone communication
- Community stakeholder engagement specialist
- Application installations
- Technical issue analysis
- Application support
- Troubleshooting
- Quality assurance
- IT diagnostics
- IT risk management
- Machine learning
- Troubleshooting and Diagnostics
- Remote support
- Mobile device management
- Helpdesk services
- User training
- Help desk operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Recipient of individual and departmental awards for providing stellar client service.
- Documented and resolved programs that would erase notes, software freezes which led to fast turnaround times with community stakeholders.
Certification
Operating Systems: MacOS, Microsoft Related Products, Windows, Apple Products
Cloud Platforms: Google Cloud and Apple Cloud
Interests
Timeline
Community Specialist
Health Prevention & Coordinated Care
10.2023 - Current
Customer Service Team Lead
Trulite Glass & Aluminum
04.2023 - 10.2023
School Case Manager/ IEP Case Manager
Parkrose HS
06.2018 - 08.2020
Communication And Media Technolgy - Multimedia Communications
Academy of Art University
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