Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Affiliations
Timeline
Generic

Krystal Olivarez

Saint Marys,GA

Summary

Dynamic professional with a proven track record at Stay Connected AV, enhancing brand identity and streamlining operations. Excelled in data analysis and problem-solving, significantly contributing to business growth. Skilled in database management and verbal communication, adept at driving efficiency and improving customer satisfaction.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Part Time Administrative and Marketing Specialist

Stay Connected AV
San Antonio, Texas
04.2021 - Current
  • Set up custom domain, business website, and social media platforms effectively.
  • Designed efficient email configurations for seamless business communication.
  • Created a corporate logo for brand identity.
  • Manage inbound calls and scheduling.
  • Utilize Microsoft Office 365 for invoices, accounting, planning, and other administrative tasks.
  • Provide technical support and assistance as needed.
  • Support overall business operations, and contribute to company growth.
  • Recommended changes in processes or procedures based on feedback from customers or colleagues.
  • Entered data into accounting software programs.
  • Processed invoices for payment using accounting software applications.

Customer Care Analyst

The Hartford
San Antonio, USA
05.2015 - 02.2017
  • Addressed a range of customer queries on Hartford Auto Insurance policies efficiently.
  • Ensured compliance with state and federal regulations on auto policies.
  • Consistently monitored required metrics like Average Hold Time to maintain efficient time management.
  • Conducted in-depth analysis and promptly addressed complex auto policy issues.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Generated reports detailing performance metrics related to customer service activities.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Loan Servicing Specialist III

Wells Fargo
San Antonio, USA
09.2012 - 04.2015
  • Promoted from phone banker to backend business department after several years.
  • Handled inbound calls effectively to assist internal personnel and business customers.
  • Entered sensitive information from secure documents into a designated database system.
  • Allocated daily tasks to team members for timely completion.
  • Maintained accurate financial records by reconciling end-of-day transactions.
  • Reviewed and corrected errors on interest, principal and closing costs.
  • Performed periodic audits of the loan portfolio to identify trends or potential risks.

Phone Banker / Sales Rep

Wells Fargo
San Antonio, USA
09.2009 - 09.2012
  • Provided outstanding customer service to Wells Fargo clients in an inbound call center environment.
  • Handled diverse customer inquiries, ranging from general to complex challenges.
  • Offered financial products tailored to address customers' needs.
  • Provided complaint resolution through root cause analysis and service recovery to retain existing clients and increase customer satisfaction.
  • Maintained accurate records of customer interactions, comments, and complaints in an organized database.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Verified customer identity according to bank policy prior to processing any transaction requests.
  • Verified amounts and integrity of every check or funds transfer.
  • Utilized effective communication techniques when speaking with customers in order to maintain a positive relationship.
  • Ensured compliance with applicable laws, regulations, policies and procedures related to banking services.
  • Performed additional duties as assigned by supervisor or manager.

Gas Station Attendant/Cashier

H.E.B
San Antonio, USA
12.2007 - 08.2009
  • Oversaw all aspects of gas station management.
  • Adapt quickly to dynamic settings while maintaining high productivity.
  • Executed cash handling tasks accurately.
  • Balancing an accurate till throughout the day and at closing was of great importance.
  • Other functions would include training new employees, keeping up with competitive gas prices, ordering supplies, and products as needed, to name a few.
  • Assisted customers with fuel pumps and provided guidance on fuel types.
  • Updated pricing information on gas pumps and signage to reflect current rates.
  • Coordinated with team members to ensure efficient shift transitions and continuous operation.
  • Prepared daily reports of fuel, oil and accessory sales.
  • Trained new employees on company policies and procedures.
  • Processed credit card payments via POS terminal in a secure manner.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Monitored surveillance equipment to prevent theft and ensure the safety of the premises.
  • Performed daily inventory checks to ensure stock levels met customer demand.

Activation Assistant / Sales

Caremark Rx
San Antonio, USA
10.2006 - 11.2007
  • Handled customer calls focused on providing information about a recently launched Caremark initiative.
  • Explain the benefits of the program.
  • Transferred customers to Registered Nurse for continuous support with specific ailments and conditions.
  • Integrated documents into databases efficiently.
  • Keep detailed logbooks of all activations and tasks accomplished.
  • Validated data integrity by conducting regular checks and updates.
  • Entered data into databases accurately and efficiently.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Organized and maintained filing systems for documents and records.

Cashier / Media Rep

Best Buy
San Antonio, USA
05.2004 - 10.2006
  • Facilitated transactions and credit card application processes.
  • Guided customers in locating media like CDs, DVDs, and software.
  • Maintained organization and presentation of entire department.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Stocked shelves with merchandise when needed.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Education

Diploma -

Southwest Preparatory High School
San Antonio, TX
05-2006

Skills

  • Data Analysis
  • Report preparation
  • Financial Management
  • Database Management
  • Proficient in Financial Analysis Reports
  • Report creation
  • Research and detail orientation
  • Problem-solving abilities
  • Technical Assistance Proficiency
  • Verbal and written communication
  • Quality Assurance Controls
  • CRM software
  • Call center experience

Certification

Licensed Real Estate Agent, 08/01/15, Currently Inactive Status

Additional Information

I worked part-time as a Real Estate agent for 2+ years with Icon Realty. I am currently in an inactive status as I am a Military Spouse and unable to use my Texas License in the other states as we relocate.

Personal Information

Work Permit: Authorized to work in the US for any employer

Affiliations

  • Crafting with Cricut Maker Smart Cutting Machine, creating seasonal T-Shirts and customizable gifts.
  • Digital Art Work on Canva design platform, creating fun graphic designs for greeting cards.
  • Custom Party Decorations designing.
  • In depth Bible Study research.

Timeline

Part Time Administrative and Marketing Specialist

Stay Connected AV
04.2021 - Current

Customer Care Analyst

The Hartford
05.2015 - 02.2017

Loan Servicing Specialist III

Wells Fargo
09.2012 - 04.2015

Phone Banker / Sales Rep

Wells Fargo
09.2009 - 09.2012

Gas Station Attendant/Cashier

H.E.B
12.2007 - 08.2009

Activation Assistant / Sales

Caremark Rx
10.2006 - 11.2007

Cashier / Media Rep

Best Buy
05.2004 - 10.2006

Diploma -

Southwest Preparatory High School

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Krystal Olivarez