Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Generic

Krystal Olivera

Staten Island,NY

Summary

High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with target.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista Trainer

Starbucks
05.2022 - Current
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Taught proper procedures and strategies for success to new employees.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Barista

Disney World
02.2022 - 05.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

FC Associate

Amazon
11.2020 - 09.2021
  • Read and analyzed work orders to verify consistency with merchandise information
  • Unloaded deliveries into warehouse and arranged contents in designated storage areas
  • Operated pallet jacks, forklifts, and other heavy equipment to transport merchandise throughout facility
  • Evaluated merchandise for irregularities, flaws, or damage prior to packing
  • Transported packed items onto delivery vehicles, updating tracking database once loaded
  • Followed procedures at all times for personal and team safety

Shift Leader

Blixxed
10.2017 - 09.2021
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Monitored employee actions for effective safety, sanitation, and general housekeeping compliance
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions
  • Inventories materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records
  • Skills
  • Sales Inventory Control Guest Services Cash Handling

Education

Educational Studies On Global Studies Track

Arizona State University
Tempe, AZ
08-2025

High school diploma -

CSI High School for International Studies
Staten Island, New York
07.2019

Skills

  • Customer retention
  • Health Code Compliance
  • Training Program Design
  • Brand loyalty
  • Team Exercises
  • Hospitality and professionalism
  • Leadership experience

Certification

  • Licensed Barista Trainer - Starbucks

Accomplishments

  • Deans List 2024/2025

Languages

English
Native/ Bilingual
Japanese
Elementary

References

References available upon request.

Timeline

Barista Trainer

Starbucks
05.2022 - Current

Barista

Disney World
02.2022 - 05.2022

FC Associate

Amazon
11.2020 - 09.2021

Shift Leader

Blixxed
10.2017 - 09.2021

Educational Studies On Global Studies Track

Arizona State University

High school diploma -

CSI High School for International Studies

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Krystal Olivera