Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Krystal Organiz

Tualatin,Oregon

Summary

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Manager/ Sales

Tigard Winsupply
11.2017 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Responded to customer requests for products, services, and company information.
  • Improved resolution time with effective problem-solving for customer complaints.

Legal Receptionist

Bailey Immigration
01.2016 - 02.2017
  • Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
  • Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
  • Worked with litigation management software systems.
  • Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
  • Improved accuracy of client information by maintaining up-to-date records in the firm''s database system.
  • Facilitated effective communication between attorneys, paralegals, and clients by managing phone calls, emails, and messages promptly.

Bilingual Customer Service Representative

Seterus Inc.
06.2015 - 01.2016
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Provided language translation services for customer service inquiries.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Met all call quality standards and daily quotas for first-call resolution.

Education

No Degree -

Portland Community College
Portland, OR
06-2027

High School Diploma -

Tualatin High School
Tualatin
06-2014

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Billing
  • Credit and collections
  • Expense reporting
  • Microsoft outlook
  • Product knowledge

Certification

  • CNP - Certified Notary Public
  • Forklift Operator

Languages

Spanish
Native or Bilingual

Timeline

Office Manager/ Sales

Tigard Winsupply
11.2017 - Current

Legal Receptionist

Bailey Immigration
01.2016 - 02.2017

Bilingual Customer Service Representative

Seterus Inc.
06.2015 - 01.2016

No Degree -

Portland Community College

High School Diploma -

Tualatin High School

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