Krystal Ortiz
Hollywood,FL
Overview
6
6
years of professional experience
1
1
Certification
Work History
Package Handler
UPS
10.2023 - Current
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Stored and secured packages in designated areas to prevent damage and theft.
- Maintained clean, orderly work environment free of hazards.
Cleaning Crew Member
Self-employeed
08.2023 - 10.2023
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
Hostess
Platinum Dollz
10.2017 - 03.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Medical Receptionist
Riverside Medical Group
12.2019 - 03.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
No Degree - Criminal Justice
Hudson County Community College
Jersey City, NJHigh School Diploma -
High Tech High School
North Bergen, NJ08.2016
Skills
- Truck Loading and Unloading
- Customer Service
- Hospitality Service Expertise
- Supply Restocking
- Maintenance
- Housekeeping
- Hazardous Material Handling
- Health and Safety Compliance
- HIPAA Compliance
- Insurance Verification
- Medical Terminology
- Payment Collection
- HIPAA Guidelines
- Medical Records Management
- Patient Relations
- Appointment Scheduling
- Appointment Setting
- Front Desk Operations
Certification
CPR Certified
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Package Handler
UPS
10.2023 - Current
Cleaning Crew Member
Self-employeed
08.2023 - 10.2023
Medical Receptionist
Riverside Medical Group
12.2019 - 03.2020
Hostess
Platinum Dollz
10.2017 - 03.2023
No Degree - Criminal Justice
Hudson County Community College
High School Diploma -
High Tech High School