Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Krystal Ostalaza

St. Cloud,FL

Summary

I am a Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Quick-thinking Assistant manager that is recognized for success in guiding teams and boosting performance. I am a practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Server

Outback Steakhouse
03.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.

General Manager

Dominos Pizza Inc.
01.2016 - 05.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Associate of Science - Culinary Arts

Le Cordon Bleu College of Culinary Arts
Orlando, FL
06.2016

Skills

  • Communications Protocols
  • Menu Memorization
  • Guest Satisfaction
  • Quality Control
  • Leadership
  • Operational Efficiency

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Outback Steakhouse
03.2022 - Current

General Manager

Dominos Pizza Inc.
01.2016 - 05.2021

Associate of Science - Culinary Arts

Le Cordon Bleu College of Culinary Arts

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Krystal Ostalaza