Krystal Ostalaza
Saint Cloud,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Lifeguard
Orlando
04.2024 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Key Manager
Outback Steakhouse
03.2022 - 03.2024
- Served food and beverages promptly with focused attention to customer needs
- Worked with a POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain a positive reputation
- Following health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests
- Oversaw daily operations of the service team, and delegated tasks
- Recruited and trained new wait staff personnel, providing rapid onboarding processes to integrate additional team members quickly.
General Manager
Dominos Pizza Inc.
01.2016 - 05.2021
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Introduced new methods, practices, and systems to reduce turnaround time
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Manager
7-11 Convenience Store
03.2017 - 03.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
Associate of Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Orlando, FL06.2016
Skills
- Order Management
- Employee Scheduling
- Supply Ordering
- Food management experience
- Supervisory Experience
- Food presentation
- Bakery Operations
- Food Cost Analysis
- Allergy awareness
- Waste Reduction
- Raw materials knowledge
- Sanitation Procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Volunteer
Worked with children in church primary program.
Timeline
Lifeguard
Orlando
04.2024 - 08.2024
Key Manager
Outback Steakhouse
03.2022 - 03.2024
Shift Manager
7-11 Convenience Store
03.2017 - 03.2019
General Manager
Dominos Pizza Inc.
01.2016 - 05.2021
Associate of Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts
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