Krystal Palacios
Valparaiso,IN
Summary
Dynamic and compassionate healthcare professional with a proven track record at Krystals Home Healthcare, excelling in patient care and medical records management. Leveraged expertise in clinical documentation and emotional support to enhance patient experiences and outcomes. Demonstrated exceptional time management and patient relations, contributing to high-quality care and efficiency.
Overview
14
14
years of professional experience
Work History
Healthcare Assistant
Krystals Home Healthcare
01.2020 - Current
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Promoted healthy lifestyle choices among patients through education on nutrition, exercise, and medication management.
- Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
Virtual Assistant
Family C. Counseling
04.2016 - 01.2020
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Completed business correspondence, transcription, and data entry.
- Conferred with customers by telephone, chat or email to provide information.
Respiratory Therapist Assistant
Chest Diseases And Associates
03.2014 - 04.2016
- Developed system of staff communication to enable quicker implementation of treatment plans and improved comprehensive patient care.
- Reduced risks of infection transmission through strict adherence to infection control procedures while handling respiratory equipment and performing treatments.
- Supported the professional development of fellow staff members by serving as a resource for respiratory therapy knowledge and techniques.
- Promoted team efficiency by assisting with scheduling appointments and managing workloads among Respiratory Therapists.
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
- Administered pulmonary function tests and monitored changes in patients' respiratory status.
- Used Care 360 computer systems to enter patient information
- Worked with Respironics sales representatives to update patient equipment including CPAP machines, hoses, and filters.
Chiropractic Assistant
Priority Wellness
03.2010 - 06.2014
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Scheduled patient appointments for busy chiropractic practice with revenues of $Amount annually.
- Collaborated with multidisciplinary healthcare team members to provide comprehensive care for each patient.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Created marketing events for the Chiropractors to promote their office and services for patients.
- Made over 200 phone calls daily for telemarketing and patient scheduling.
Education
Bachelor Of Business - Attended School For One Year
Purdue University Calumet
Hammond, IN06.2008
Business - Attended The School For Freshman Year
University of Southern Indiana
Evansville, IN06.2003
Skills
- Time Management
- Patient Care
- Patient-focused care
- Supporting personal needs
- Attention to Detail
- Meal Preparation
- Preparing meals
- Patient Positioning
- Calm Under Stress
- Mobility Assistance
- Emotional and Social Support
- Collecting vital signs
- Patient Relations
- Patient Care Quality
- Clinical Documentation
- Medical terminology knowledge
- Medical Terminology
- Electronic Recordkeeping
- Case Management
- Medical Records Management
- Quality Assurance Controls
- Medical office administration
- Output Monitoring and Reporting
- Support Services
- Client documentation
- Patient Management
Websites
Timeline
Healthcare Assistant
Krystals Home Healthcare
01.2020 - Current
Virtual Assistant
Family C. Counseling
04.2016 - 01.2020
Respiratory Therapist Assistant
Chest Diseases And Associates
03.2014 - 04.2016
Chiropractic Assistant
Priority Wellness
03.2010 - 06.2014
Bachelor Of Business - Attended School For One Year
Purdue University Calumet
Business - Attended The School For Freshman Year
University of Southern Indiana