Years of change management
Krystal Parrish
Manager, Sterile Processing
Cedar Rapids,IA
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of standards and guidelines. I am polished in standardizing evidence-based practices across sites of care and overseeing key projects. Safe patient outcomes along with organizational growth is a primary focus of mine.
Overview
7
7
Work History
Adjunct Instructor
Kirkwood Community College
Coralville, IA
07.2020 - Current
- Distributed and posted course syllabus and answered student questions regarding standards, material, grading and progress for a sterilization course.
- Assessed student performance through tests, quizzes, projects, papers, and presentations.
- Used variety of teaching methods such as lectures, discussions and demonstrations.
- Lectured and communicated effectively with students from diverse backgrounds.
- Promoted a positive learning environment by encouraging critical thinking skills among students.
- Created lesson plans and developed instructional materials covering required topics and learning objectives using.
- Created hands-on labs at partnered with Mercy Medical Center to help provide a quality education experience.
- Worked with the legal at Mercy and assisted Kirkwood with providing the necessary information and forms to allow students in the Sterile Processing Department.
- Created a direct pipeline of new employees to my primary place of employment, Mercy Medical Center.
- Organized field trips for classes to visit relevant sites or museums.
Manager, Sterile Processing and Clinical Support
Mercy Medical Center
Cedar Rapids, IA
01.2019 - Current
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase Operating Room and organization satisfaction.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Entered time and attendance logs in preparation for payroll.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed user department feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating the vendor tracking system and ensuring timely delivery of goods and services while adhering to company policy.
- Conducted quality, timely performance feedback and performance appraisals.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls organization wide.
- Minimized staff turnover through appropriate selection, orientation and training as well as creating a career path that supports the organization's mission.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Organized special events such as conferences for Eastern Iowa.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance production and compliance.
- Initiated new projects that resulted in increased compliance system wide.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets for several different sites of care.
- Reviewed contracts for the sterilization business I developed before signing them on behalf of the organization.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records for outside facilities.
- Developed annual goals for each area based on market trends.
- Established and managed multi-million dollar budgets.
- Mediated process issues between employees, departments and through out the organization in regard to compliance, infection prevention and sterilization processes by facilitating effective resolutions to process issues.
- Organized team activities between departments to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project potential increases in revenue.
- I provided developed and implemented a model to ensure we meet requirements and help retain the competencies required for compliance system wide.
- I create rotating schedules, provide assignments, participate in annual evaluations and work with HR to ensure adherence to company policy.
- I maintain ownership and upkeep of several policies pertaining to sterilization, HLD and Infection Control as it pertains to sterilization and high-level disinfection system wide.
- I am accountable for regulatory compliance across several sites of care.
- I guided the design and development of a new high level disinfection reprocessing department as well as the design of the reprocessing area for an ambulatory surgery center.
- More recently, I developed a multi-tiered business that provides training standardization, policy and inventory management, sterilization compliance and audit support for outside offices and clinics in the surrounding cities.
- The business provides biological monitoring and gram stain testing for outside facilities.
- Assisted in developing a customer website that provides business information as well as data reporting.
- Effectively turned a support department into a department who contributes financially.
- I participate and sit on the Infection Prevention Committee. Recently developing and implementing a water management plan that includes the water requirements for reprocessing reusable medical devices.
- I participate in monthly instrument tracers and advise on process improvements when dealing with instrumentation or high level disinfection system wide.
- Guide quality monitoring of system sterilization processes, as it relates to infection prevention and sterilization compliance .
- Developed and mentored the department leadership team in order to improve departments performance and quality.
- Developed team and fostered a culture of growth by promoting certification.
Central Sterile Lead Technician
Casey County Hospital/Jane Todd Crawford
Liberty, KY
06.2015 - 12.2019
- Create and implement a preventative maintenance schedule for equipment based on the manufacturer's IFUs.
- Help educate Operating Room and Central Sterile staff on appropriate processes for sterilization.
- Helped departmental staff develop processes that worked well for both departments.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Assisted junior technicians in resolving technical problems.
- Followed safety practices to safeguard against injury and damage to property.
- Managed medical equipment for multiple departments.
- Managed and maintained high level of customer satisfaction.
- Tested components, assemblies and systems to diagnose problems with equipment.
- Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations while working hand in hand with facilities.
- Entered and distributed work orders.
- Recommended corrective and preventive actions to boost product reliability.
- Helped to ensure that all systems were compliant with industry standards and regulations.
- Identified areas where improvements could be made in terms of system efficiency or cost savings.
- Analyzed standards and guidelines to help determine appropriate solutions.
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
- Maintained up-to-date knowledge of current standards.
- Trained users in the use of new software packages for telemetry as well as instrument tracking systems.
- Implemented changes to improve system performance.
- Created detailed reports summarizing all installation activities.
- Developed and coordinated all aspects of a sterilization and equipment management program for 2 critical access hospitals and their clinics.
- I helped oversee the process for preparing, packing, and sterilizing instruments for the main hospital and multiple clinics.
- I supervised and assisted with performing biological monitoring.
- Scheduled staff based on volume.
- Audited paperwork and processes for equipment inspections and oversaw record keeping for compliance.
- I review budget for patient care equipment.
- I met with sales representatives and sat on the committee that helped determine the purchase of patient care equipment.
- In 2018, I was sent to Jane Todd Hospital where I managed the rebuild of a sterilization program after being cited by the OIG on sterilization issues.
- I worked to create new processes and to develop a department that was deeply embedded in their culture.
- I implemented an instrument and equipment tracking system and created a sterile core that met regulations.
- I worked alongside Infection Prevention and the CNO to create sterilization policies system wide.
Certified Nurse's Aide
Montebello's Health Care
Hamilton, IL
01.2014 - 06.2015
- Prepared patient's room prior to arrival
- Collected urine and fecal samples
- Assisted with transferring residents in and out of adaptive equipment
- I was responsible for keeping the facility stocked with necessary supplies, equipment and instruments
- I charted daily on patients A.D.L.'s
- And reported any observations of changes to the nurses.
Medical Receptionist
Hancock County Health Department
Carthage, Illinois
07.2013 - 06.2015
- I completed and submitted clinical documentation in accordance with agency guidelines
- I scheduled appointments and verified insurance eligibility for 2 physicians, labs and several other department programs
- I ran monthly reports on office supply expenses
- I scheduled and maintained order for the W.I.C
- Records and coupons
- Scheduled appointments and complied with state paperwork for children's immunizations
- Submitted paperwork to the state for our Environmental Services Department and performed general office duties for not only the physician's clinics but the other departments as well.
Behavioral Health Personal Assistant
Hancock County Health Department
Carthage, IL
11.2011 - 12.2012
- This was a Level 2 psychiatric facility where we helped consumers live their everyday lives
- We were trained to recognize and report abnormalities in a patient's health status
- Provide patients and families with emotional support
- We received Crisis Prevention Intervention training in order to talk patients down and take control of the situation.
Education
High School Diploma -
Southeastern High School
Augusta 05-1999
Skills
- Organizational Development
- Problem Management
- Regulatory Compliance
- Process Management across multiple sites of care
- Vendor Relationship Management
- Team Collaboration
- Disaster Recovery
- Startup and Shutdown Management
- Interpersonal Communication
- Adaptability and Flexibility
- Excellent Communication
- Adaptability
- Problem-Solving
- Testing and Quality Assurance
- Relationship Building
- Resource Allocation
- Problem-Solving Aptitude
- New Program Installations
Certification
- C.R.C.S.T.
- C.E.R.
- C.H.L.
- C.I.S.
- B.L.S.
Affiliations
- Central Sterile Association of Iowa- Board of Directors 2021-present
- Beyond Clean Advisory Board - 2022- present
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Adjunct Instructor
Kirkwood Community College
07.2020 - Current
Manager, Sterile Processing and Clinical Support
Mercy Medical Center
01.2019 - Current
Central Sterile Lead Technician
Casey County Hospital/Jane Todd Crawford
06.2015 - 12.2019
Certified Nurse's Aide
Montebello's Health Care
01.2014 - 06.2015
Medical Receptionist
Hancock County Health Department
07.2013 - 06.2015
Behavioral Health Personal Assistant
Hancock County Health Department
11.2011 - 12.2012
High School Diploma -
Southeastern High School
- C.R.C.S.T.
- C.E.R.
- C.H.L.
- C.I.S.
- B.L.S.
Additional Information
- Central Sterilization Advancement of Iowa, Board of Directors
- Beyond Clean Advisory Group, Task Force
- 2024 Patient Saftey Award
Additional Information
- Central Sterilization Advancement of Iowa, Board of Directors
- Beyond Clean Advisory Group, Task Force
- 2024 Patient Saftey Award
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