Krystal Peers
Fremont,CA
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
8
8
years of professional experience
Work History
Director
iCode
02.2023 - Current
- Negotiated partnerships at local and national levels to support iCode's growth.
- Facilitated new instructor onboarding with comprehensive training materials and guidance.
- Managed iCode's social media presence, amplifying program visibility and brand awareness.
- Served as the primary liaison for clients and partners, providing attentive customer service and timely issue resolution during project implementation.
Associate Director
Mad Science
03.2021 - 01.2023
- Coordinated programming schedules to enhance customer satisfaction.
- Developed robust training programs to optimize classroom management.
- Negotiated favorable site contracts with multiple organizations.
- Managed client relations with a focus on acquisition and retention.
Employee benefits specialist
SFBAG
08.2017 - 04.2019
- Identified and tracked new relationship leads, driving revenue growth.
- Guided clients through enrollment in company-sponsored benefit plans.
- Managed schedules for senior brokers, ensuring readiness for engagements.
- Resolved employee issues with insurance providers promptly and effectively.
Paralegal
Ziff & Cohn LLC
01.2017 - 07.2017
- Drafted and edited legal forms and templates for trial, ensuring compliance with legal standards
- Coordinated meetings and conferences between clients and attorneys, maintaining professionalism and confidentiality
- Managed client medical and billing records, ensuring accuracy and completeness for case files.
Immigration Compliance
Robert Half
07.2016 - 01.2017
- Oversaw immigration compliance documents for employees.
- Facilitated the transfer and audit of employee data files, enhancing accuracy.
- Coordinated compliance projects, ensuring adherence to timelines.
Education
Paralegal Certificate -
West Valley College
Saratoga, CABA, Graphic Information Tech -
Arizona State University
Tempe, AZSkills
- LMS platforms
- Adobe Creative Suite
- Articulate and Captivate
- Content development lifecycle
- Project Coordination
- Staff Development
- Digital Marketing
Timeline
Director
iCode
02.2023 - Current
Associate Director
Mad Science
03.2021 - 01.2023
Employee benefits specialist
SFBAG
08.2017 - 04.2019
Paralegal
Ziff & Cohn LLC
01.2017 - 07.2017
Immigration Compliance
Robert Half
07.2016 - 01.2017
Paralegal Certificate -
West Valley College
BA, Graphic Information Tech -
Arizona State University
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