Krystal Perez
Madison,WI
Summary
Friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Loves to learn, and always up to a challenge whatever the situation. Get along well with others, whilst also working efficiently unsupervised. Seeking a position where one can develop and excel while giving best to an employer.
Overview
11
11
years of professional experience
Work History
Marketing Assistant
AD Magellan
02.2023 - 04.2025
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
- Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
- Spearheaded development of content calendar, ensuring consistent and timely publication of marketing materials.
- Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
- Organized webinars and online workshops as a means of educating prospective customers about product features while generating interest in the brand.
- Streamlined internal processes by automating repetitive tasks using CRM software tools, boosting efficiency and productivity levels.
- Collaborated closely with sales team to manage leads and help with proposals.
Customer Service Representative Team Lead
ASI Hastings
02.2022 - 02.2023
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
HVAC Technician
ASI Hastings
06.2021 - 01.2022
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Repaired and replaced motors, bearings and belts.
- Filled out detailed work orders for each job completed.
Stagehand, Assistant Props
Feld Entertainment, Disney On Ice
05.2019 - 05.2020
- Constructed and decorated set pieces and props to Feld Entertainment's specifications.
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Assisted in all technical and practical effect setup for live performances and broke down all equipment at close of each engagement.
- Worked with team of 4 to put all props and set pieces in place and supervised prop movements at correct times during performances.
Independent Contractor
Feld Entertainment, Disney On Ice
09.2014 - 05.2019
- Essentially owned own business.
- Learned how to make stock orders, intake and organize heavy volume of product, manage and motivate employees and coworkers, learn strategy for "pick system", while implementing skills to make loading in and loading out as effective and fast as possible for novelty stand.
- Location scopes of concourse make you plan ahead how to set up your stand which makes your layout of running your power more effective for your lighting and sound equipment.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Maintained accurate business files, kept on top of current operations
and smoothly met dynamic needs.
Legal Assistant
Linnins Law, PLLC
01.2014 - 05.2014
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
Education
High School Diploma -
Paradise Valley High School
Phoenix, AZ05.2010
Skills
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Client Relationships
- Upselling Products and Services
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Customer service
- Project Support
- Flexible and adaptable
- Social media marketing
- Organization, prioritizing, and multi-tasking
- Time management
- Team collaboration
Languages
Spanish
Limited Working
Timeline
Marketing Assistant
AD Magellan
02.2023 - 04.2025
Customer Service Representative Team Lead
ASI Hastings
02.2022 - 02.2023
HVAC Technician
ASI Hastings
06.2021 - 01.2022
Stagehand, Assistant Props
Feld Entertainment, Disney On Ice
05.2019 - 05.2020
Independent Contractor
Feld Entertainment, Disney On Ice
09.2014 - 05.2019
Legal Assistant
Linnins Law, PLLC
01.2014 - 05.2014
High School Diploma -
Paradise Valley High School
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