Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Peters

Aberdeen,WA

Summary

Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 30+ years of related experience, diligent nature and expertise in electronic records management.

Overview

29
29
years of professional experience

Work History

Onboarding Specialist

Cadence
05.2022 - 12.2024
  • Enrolled patients with chronic health conditions in Remote Patient Monitoring
  • Thoroughly explained program requirements and cost.
  • Assigned smart devices to patients' profile so they would communicate with patients' EMR.
  • Trained patients and assured their understanding of assigned smart devices.

Diagnostic Imaging Scheduler

Summit Pacific Medical Center
03.2018 - 06.2021
  • Scheduled diagnostic imaging patients for all modalities, ensuring patients understood appropriate prep for ordered exams.
  • Obtained referrals and pre-authorizations as required by patients' insurance.
  • Establish, streamline and improve processes to capture all ordered exams.
  • Created scheduling processes and procedures for the department.
  • Monitored faxed radiology reports and ensured timely transmission for all resulted exams.
  • Trained new employees.

Registration Representative

Grays Harbor Community Hospital
01.2017 - 03.2018
  • Enhanced patient registration experience by efficiently gathering and verifying required information.
  • Streamlined the admissions process for improved patient satisfaction and reduced wait times.
  • Maintained accurate records by updating patient demographics, insurance, and financial information.
  • Assisted with staff scheduling, ensuring adequate coverage during peak hours and minimizing overtime costs.

Medical Receptionist

Dedicated Womens Health Specialists
10.2013 - 06.2016
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Registration Representative

Good Samaritan Hospital
10.1995 - 07.2014
  • Enhanced patient registration experience by efficiently gathering and verifying required information.
  • Streamlined the admissions process for improved patient satisfaction and reduced wait times.
  • Maintained accurate records by updating patient demographics, insurance, and financial information.
  • Provided exceptional customer service by addressing patient concerns promptly and professionally.
  • Reduced errors in data entry through thorough review of inputted information and timely corrections when necessary.
  • Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
  • Facilitated clear communication between patients, families, providers, and staff members to ensure seamless care coordination.
  • Trained new employees.

Medical Office Manager

Puget Sound Family Health
10.2012 - 10.2013
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.

Administrative Assistant

Emergency Groups Office
03.2005 - 09.2012
  • Credentialing of new physicians within the ER physician group.
  • Maintained HR files.
  • Assisted ER physician will filling out forms and paperwork.
  • Was the liaison between the ER physicians and the off-site billing company.
  • Coordinated ER billing company in receiving all patient's charts so they could accurately bill.
  • Handled customer inquiries and patient complaints.
  • Created and maintained ER provider schedule.

Education

No Degree - Medical Transcription

Pierce College
Puyallup, WA
06.2002

No Degree - Medical Terminology

Pierce College
Puyallup, WA
01.2002

Skills

  • Problem-solving
  • Goal setting
  • Relationship building
  • Quality assurance
  • Effective communication
  • Conflict resolution
  • Continuous learning
  • Critical thinking skills

Timeline

Onboarding Specialist

Cadence
05.2022 - 12.2024

Diagnostic Imaging Scheduler

Summit Pacific Medical Center
03.2018 - 06.2021

Registration Representative

Grays Harbor Community Hospital
01.2017 - 03.2018

Medical Receptionist

Dedicated Womens Health Specialists
10.2013 - 06.2016

Medical Office Manager

Puget Sound Family Health
10.2012 - 10.2013

Administrative Assistant

Emergency Groups Office
03.2005 - 09.2012

Registration Representative

Good Samaritan Hospital
10.1995 - 07.2014

No Degree - Medical Transcription

Pierce College

No Degree - Medical Terminology

Pierce College
Krystal Peters