Krystal Peters
Aberdeen,WA
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 30+ years of related experience, diligent nature and expertise in electronic records management.
Overview
29
29
years of professional experience
Work History
Onboarding Specialist
Cadence
05.2022 - 12.2024
- Enrolled patients with chronic health conditions in Remote Patient Monitoring
- Thoroughly explained program requirements and cost.
- Assigned smart devices to patients' profile so they would communicate with patients' EMR.
- Trained patients and assured their understanding of assigned smart devices.
Diagnostic Imaging Scheduler
Summit Pacific Medical Center
03.2018 - 06.2021
- Scheduled diagnostic imaging patients for all modalities, ensuring patients understood appropriate prep for ordered exams.
- Obtained referrals and pre-authorizations as required by patients' insurance.
- Establish, streamline and improve processes to capture all ordered exams.
- Created scheduling processes and procedures for the department.
- Monitored faxed radiology reports and ensured timely transmission for all resulted exams.
- Trained new employees.
Registration Representative
Grays Harbor Community Hospital
01.2017 - 03.2018
- Enhanced patient registration experience by efficiently gathering and verifying required information.
- Streamlined the admissions process for improved patient satisfaction and reduced wait times.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Assisted with staff scheduling, ensuring adequate coverage during peak hours and minimizing overtime costs.
Medical Receptionist
Dedicated Womens Health Specialists
10.2013 - 06.2016
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Registration Representative
Good Samaritan Hospital
10.1995 - 07.2014
- Enhanced patient registration experience by efficiently gathering and verifying required information.
- Streamlined the admissions process for improved patient satisfaction and reduced wait times.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Reduced errors in data entry through thorough review of inputted information and timely corrections when necessary.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Facilitated clear communication between patients, families, providers, and staff members to ensure seamless care coordination.
- Trained new employees.
Medical Office Manager
Puget Sound Family Health
10.2012 - 10.2013
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
Administrative Assistant
Emergency Groups Office
03.2005 - 09.2012
- Credentialing of new physicians within the ER physician group.
- Maintained HR files.
- Assisted ER physician will filling out forms and paperwork.
- Was the liaison between the ER physicians and the off-site billing company.
- Coordinated ER billing company in receiving all patient's charts so they could accurately bill.
- Handled customer inquiries and patient complaints.
- Created and maintained ER provider schedule.
Education
No Degree - Medical Transcription
Pierce College
Puyallup, WA06.2002
No Degree - Medical Terminology
Pierce College
Puyallup, WA01.2002
Skills
- Problem-solving
- Goal setting
- Relationship building
- Quality assurance
- Effective communication
- Conflict resolution
- Continuous learning
- Critical thinking skills
Timeline
Onboarding Specialist
Cadence
05.2022 - 12.2024
Diagnostic Imaging Scheduler
Summit Pacific Medical Center
03.2018 - 06.2021
Registration Representative
Grays Harbor Community Hospital
01.2017 - 03.2018
Medical Receptionist
Dedicated Womens Health Specialists
10.2013 - 06.2016
Medical Office Manager
Puget Sound Family Health
10.2012 - 10.2013
Administrative Assistant
Emergency Groups Office
03.2005 - 09.2012
Registration Representative
Good Samaritan Hospital
10.1995 - 07.2014
No Degree - Medical Transcription
Pierce College
No Degree - Medical Terminology
Pierce College
Similar Profiles
Abigail WilliamsAbigail Williams
Certified Nursing Assistant at CadenceCertified Nursing Assistant at Cadence
Yomi Alli JacksonYomi Alli Jackson
Med Tech at CadenceMed Tech at Cadence
Joelene YoungJoelene Young
Clincal Navigator at CadenceClincal Navigator at Cadence