Krystal Petko
Springfield,OR
Summary
Hardworking, resourceful employee with 12 years customer service and operational experience with a desire to take on new challenges. Strong work ethic, adaptable and exceptional interpersonal skills. Skilled in communication, problem solving and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Adept at working efficiently unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Operations Administration Coordinator II
North Coast Electric
Eugene, Oregon
10.2017 - Current
- Actively work to meet monthly operational goals
- Communicate with vendors, specialists, sales, and customers in a professional manner
- Strong customer service focus (internal and external customers and vendors)
- Processing of customer billings and credits ensuring accuracy and compliance
- Manage daily cash box and deposits of checks received
- Sole facilitator of Rockwell support for the territory including: repairs, field service callouts and, returns from start to finish
- Review and process returns to vendors
- Review bi-weekly aging orders and the disposition
- Resolve vendor shipping and billing discrepancies
- Provide support to management during decision-making processes related to operations
- Proficient in Eclipse and SAP Business Network for Ariba and Rockwell
- Personal computer skills and knowledge of Office tools: Excel, Outlook, Word, and web navigation
- Ability to work independently, prioritize and meet deadlines
- Backup receptionist for breaks, lunches, vacation/sick, etc.
- Execute administrative tasks such as regular filing of documents to keep accurate and relevant paperwork for year end and potential auditing.
Customer Service Cashier
Target
Springfield, OR
09.2013 - 10.2017
- Accurately handle check-out operations, transactions, and support cash office operations
- Remain focused and composed in a fast paced environment and accomplish multiple tasks within established time frames
- Work both independently and as a team to ensure smooth operations
- Educate customers and engage around products and services
- Understand and show customers how features and offerings work within apps
- Assist in loyalty program applications and sign-up as needed
- Communicating effectively including using positive language and being attentive to customer needs
- Work efficiently to minimize customer wait times while maintaining customer service and accuracy
- Adapt to different customer interactions and situations
- Resolved escalated customer complaints in accordance with established guidelines
- Demonstrate a culture of ethical conduct, safety, and compliance
- Checked personal identifications during alcohol and tobacco sales.
- Handled cash, checks, debit and credit card payments accurately using Point-Of-Sale system
- Performed daily opening and closing procedures such as counting money in cash drawers, balancing safe, and checking bank deposits against total sales receipt for accuracy
- Trained and mentored new cashiers
Education
Associate of Science -
Lane Community College
Eugene, OR 09.2013 - 06.2017
Thurston High School
Springfield, ORSkills
- Quick learner
- Operational efficiency
- Problem solving
- Effective communication
- Attentive listener
- Emotional intelligence
References
References available upon request.
Timeline
Operations Administration Coordinator II
North Coast Electric
10.2017 - Current
Customer Service Cashier
Target
09.2013 - 10.2017
Associate of Science -
Lane Community College
09.2013 - 06.2017
Thurston High School