Krystal Pierce
Lacey,WA
Summary
Dynamic professional with a proven track record in case management and community outreach, notably at Evergreen Treatment Services. Skilled in problem-solving and relationship building, I've enhanced care coordination and increased access to resources for vulnerable populations. Achieved notable improvements in patient outcomes and community engagement through innovative strategies and ethical judgment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager
Evergreen Treatment Services
02.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of patients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated patients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive patient outcomes by developing and implementing comprehensive case management plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to patients.
- Assisted patients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Trained new case managers, raising team's overall competency and service delivery standards.
Justice Outreach Coordinator
Capital Recovery Center
08.2019 - 10.2022
- Handled high-profile cases with professionalism, ensuring that all parties received due process and equal protection under the law.
- Worked collaboratively colleagues develop strategies increase judicial system''s effectiveness responsiveness evolving societal needs.
- Reviewed legal documents and memos to make determinations on pre-trial issues, motions, and final rulings.
- Promoted fairness and impartiality in the courtroom by adhering to strict ethical standards and maintaining an unbiased demeanor.
- Increased access to justice for disadvantaged communities through outreach programs and legal education initiatives.
- Managed a diverse caseload spanning civil, criminal, family law matters with diligence and attention to detail.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Increased community engagement by organizing outreach events and coordinating with local organizations.
- Tailored outreach messages to resonate with diverse audiences, increasing engagement across all platforms.
- Developed and implemented training programs for staff.
Customer Sales Representative
Sprint
02.2017 - 08.2019
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Maintained customer accounts and relationships.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
Correctional Officer
Nisqually Public Safety Complex
01.2013 - 05.2017
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Completed intake paperwork, fingerprints, and searches.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
Education
Master of Arts - Social Sciences Education
Central Washington University
Ellensburg, WA06-2007
Skills
- Problem-solving
- Case management tracking
- Time management
- Progress evaluations
- Case documentation
- Ethical judgment
- Organization and multitasking
- Vulnerable population awareness
- Relationship building
- Care coordination
- Community outreach
- Decision-making
Certification
- Certified Peer Counselor
- Motivational Interviewing
- First Aid/CPR/AED certified
- Narcan Expert
- WA Law and Ethics for Behavioral Health/SUD Professionals
- MOAB deescalation
Timeline
Case Manager
Evergreen Treatment Services
02.2023 - Current
Justice Outreach Coordinator
Capital Recovery Center
08.2019 - 10.2022
Customer Sales Representative
Sprint
02.2017 - 08.2019
Correctional Officer
Nisqually Public Safety Complex
01.2013 - 05.2017
- Certified Peer Counselor
- Motivational Interviewing
- First Aid/CPR/AED certified
- Narcan Expert
- WA Law and Ethics for Behavioral Health/SUD Professionals
- MOAB deescalation
Master of Arts - Social Sciences Education
Central Washington University
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