Summary
Overview
Work History
Education
Skills
References
Awards
Certification
Accomplishments
References
Timeline
Generic

Krystal Pietroforte

Rock Hill,SC

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Esthetician

Spa Forte
Rock Hill, USA
07.2019 - Current
  • Managed daily operations in a spa setting
  • Scheduled clients and staff
  • Trained all new hires to our company protocol
  • Social media marketing and advertising
  • Performing esthetic services

Account Transfers Specialist

LPL Financial
Fort Mill, USA
09.2017 - 11.2018
  • Instruct financial advisors over the phone how to properly file paperwork for transferring assets from one company to LPL Financial
  • Research complex situations and set client expectations
  • Educate the client how to navigate technology updates
  • Adhere to compliance/ risk procedures and exhibit detailed attention to policies while focuses on the investors best interest
  • Train newly hired employees

Quality Assurance Analyst

Intouch Insight Systems
Fort Mill, USA
04.2017 - 09.2017
  • Perform quality control on contractor auditing reports and make necessary corrections
  • Contact contractors, sites, or clients for modification approvals on location, alternate addresses, etc
  • Assist in recruiting new contractors and assigning work to existing contractors

Senior Reimbursement Counselor

The Lash Group
Fort Mill, USA
10.2016 - 04.2017
  • Act as a liaison between patient care coordinators and sales force
  • Research patient qualifications for financial assistance and insurance status
  • Coordinate and confirm medication shipments
  • Report adverse events

National Key Account Coordinator

Sunbelt Rentals
Fort Mill, USA
04.2015 - 10.2017
  • Coordinate equipment rentals, pick-ups, and drop offs and negotiate rates or tolls
  • Troubleshoot equipment issues with on-site contractors
  • Act as a concierge service for national accounts, including sending closed invoices for record keeping, responding to after hours phone calls and emails, and tracking reservations
  • Training newly hired employees

Education

Associate of Arts -

York Technical College
Rock Hill
05.2009

Esthiology -

The Aveda Institute of Charlotte
Charlotte, NC

Skills

  • Administrative skills
  • Customer relations
  • Staff training
  • Marketing
  • Outstanding client care
  • Research
  • Document Control
  • Workflow Optimization
  • Office Administration
  • Scheduling

References

Available on request

Awards

  • New Spa of the Year 2020
  • Certified in Microneedling
  • York County's First Face Reality Acne Specialist

Certification

  • Procell Microneedling
  • Face Reality Acne Specialist
  • Chemical Peel Specialist

Accomplishments

  • Best New Spa of 2020

References

References available upon request.

Timeline

Esthetician

Spa Forte
07.2019 - Current

Account Transfers Specialist

LPL Financial
09.2017 - 11.2018

Quality Assurance Analyst

Intouch Insight Systems
04.2017 - 09.2017

Senior Reimbursement Counselor

The Lash Group
10.2016 - 04.2017

National Key Account Coordinator

Sunbelt Rentals
04.2015 - 10.2017

Associate of Arts -

York Technical College

Esthiology -

The Aveda Institute of Charlotte
Krystal Pietroforte