Krystal Pinkowski
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in customer service and working in 24/7 uptime environment.
Overview
9
9
years of professional experience
Work History
Pharmacy Support Agent
Pharmacy Management Services, LLC
06.2022 - Current
- Managed high call volume with exceptional professionalism, ensuring proper escalation to pharmacists if necessary.
- Collaborated with other departments to ensure consistent quality service across all channels.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
Cable and Broadband Sales Professional
ClearLink
07.2021 - 05.2022
- Increased sales by actively promoting cable and broadband services to potential customers.
- Developed strong client relationships through consistent follow-ups and excellent customer service.
- Enhanced customer satisfaction with personalized service recommendations based on their unique needs.
- Exceeded monthly sales goals by implementing effective sales strategies and techniques.
Server
Olive Garden Restaurant
04.2018 - 05.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Help Desk Level 1 - Intern
Genesys Works, Non Profit / GE Oil And Gas
09.2014 - 08.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Education
High School Diploma -
CE King High School
HOUSTON, TXComputer Engineering Technology
Texas Southern University
HOUSTON, TXSkills
- Collection Calls
- Product and Service Knowledge
- High-Volume Environments
- Data Entry
- Patient confidentiality
- Problem-solving abilities
- Adaptability
- Technical Troubleshooting
- Effective Communication
Timeline
Pharmacy Support Agent
Pharmacy Management Services, LLC
06.2022 - Current
Cable and Broadband Sales Professional
ClearLink
07.2021 - 05.2022
Server
Olive Garden Restaurant
04.2018 - 05.2021
Help Desk Level 1 - Intern
Genesys Works, Non Profit / GE Oil And Gas
09.2014 - 08.2015
High School Diploma -
CE King High School
Computer Engineering Technology
Texas Southern University
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