Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Krystal Pitney

Grand Junction, Colorado,CO

Summary

Astute Physical Security Specialist with 10 years of experience with infrastructure security processes and procedures for performing physical and personnel security monitoring, screening and reporting to maintain oversight of facilities. Orchestrates protective measures to safeguard information from loss, compromise or unauthorized disclosure to protect workforce, facilities and infrastructure from threats and effects of natural disasters. Collaborates with design specialists, operations personnel and other specialists to determine appropriate protection systems for maximum security while minimizing adverse impacts to organization's mission.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Protective Security Officer

Triple Canopy
Grand Junction, Colorado
09.2019 - Current
  • Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
  • Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
  • Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
  • Applied and shared intelligence with law enforcement to secure employees, locations and assets in response to and in anticipation of threats.
  • Coordinated and managed vendor relationships to meet service level agreements.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Inspected packages, bags and deliveries entering facility through use of X-ray and walk-through.
  • Maintained proficiency in use of assigned protective equipment, weapons and restraint devices through Bi-Annual Firearm Certification and less lethal trainings.

Security Officer

CITADEL SECURITY SERVICES
Grand Junction, CO
08.2016 - 08.2019
  • Supervision of officers conducting ID check points, ECPS, and venue security at several events across Colorado.
  • Conducted several forensic watches as well as M1 transports and have used this training in threat mitigation and interpersonal communication skills to talk down subjects ending in peaceful resolution.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Secured doors in office and main building.
  • Conducted patrols of key areas to spot and control security concerns.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Performed pat-downs to look for unauthorized materials and weapons

YOUTH SERVICES SPECIALIST 1

GRAND MESA YOUTH SERVIVES CENTER, GRAND JUNCTION
Grand Junction, CO
10.2018 - 04.2019
  • Demonstrated excellent communication skills with both youth and staff
  • This included proficiency in daily report writing to help further treatment strategies and diagnostic efforts
  • Received and logged personal property from incoming clients, inspected individuals and their property for contraband
  • Oversaw the population of youth within an assigned unit, monitored behavior to prevent crime, escape attempts and other dangerous activities
  • Monitored youth during their meal times, recreation, and telephone calls
  • Received training and demonstrated proficiency in state approved defensive tactics, as well as certifications in both First Aid and CPR
  • Oversaw visitation of clients as well as completing all appropriate logs and verifying the identities of visitors
  • Mitigated violent youth and during times where mitigation was not an option, restrained violent and unruly inmates.
  • Maintained energy and enthusiasm in fast-paced environment
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Sales Associate

SUNSTOP, MESA MALL
Grand Junction, Colorado
01.2016 - 01.2018
  • Demonstrated thorough knowledge of all products represented in-store as well as knowledge of the companies and warranties provided
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked the store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories, and proper care for merchandise.
  • Engaged with customers to build rapport and loyalty
  • Prepared merchandise for sales floor by pricing or tagging
  • Educated clients on current promotional offerings and products using persuasive selling tactics
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
  • Enhanced product presentation and promotional material displays, working alongside retail representatives
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques

Security Officer

ALLIED BARTON SECURITY SERVICES
Grand Junction, Colorado
10.2012 - 01.2016
  • Achieved position of Safety Officer which specialized in training of new employees regarding safety and reporting as well as proper safety procedures and protocol within site
  • Assisted in implementation of a more comprehensive night procedure that increased in officer safety as well as increased efficiency in monitoring of the site
  • Responsible for monthly safety meetings as well as being in charge of ordering and maintaining all first aid systems
  • Responsible for the safety and well-being of all mall patrons, trained in bomb threat reporting and handling
  • De-escalated violent and agitated situations as well as become proficient in radio communication skills.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury
  • Regulated vehicle and pedestrian traffic onto building grounds
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Monitored central alarm systems for fire, intrusion and duress alarms
  • Reported suspicious activities and persons to law enforcement

Manager

GAMESTOP KEYHOLDER, MESA MALL
Grand Junction, CO
04.2008 - 01.2012
  • Trusted in handling large amounts of cash flow and expensive merchandise
  • Maintained professional appearance and action in all dealings with both customers and other staff.
  • Strong interpersonal skills and learned to de-escalate angry customers and situations
  • Onboarded new employees with training and new hire documentation.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
  • Kept detailed records of daily progress to identify and correct areas needing improvement
  • Onboarded new employees with training and new hire documentation
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Delivered feedback to decision-makers regarding employee performance and training needs
  • Prepared merchandise for sales floor by pricing or tagging
  • Processed product returns and assisted customers with other selections

DEPARTMENT MANAGER

WAL-MART
Rifle, CO
08.2006 - 09.2007
  • Optimized the sales and minimized shrinkage by supervising sales associates and keeping a strict and professional inventory
  • Scheduled employees to maximize efficiency and assure the highest level of employee satisfaction while maintaining efficient department coverage
  • Controlled stock and inventory through ordering and placement and up to date pricing
  • Maintained clean and orderly environment within the department
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Education

Bachelor of Arts - Psychology, Criminal Justice And An Emphasis, Forensic Psychology

Colorado Mesa University
Grand Junction, CO
2018

Certificate of Training Allied Barton Master Security Officer - Security And Protective Services

Allied Barton
Denver, CO
2012

Top of Class ICS and NIMS Certified -

Colorado Mesa University
Grand Junction, CO
2006

Skills

  • Proper Storage Procedures
  • Issue Reporting
  • Incident Documentation
  • Emotional Support
  • Implementing Client Care Plans
  • Maintaining Client Records
  • Program Evaluation and Improvements
  • Critical Thinking
  • Behavioral Management Planning
  • Defensive Tactics
  • Inmate Escorting
  • Teamwork and Collaboration
  • Group Sessions

Certification

  • First Aid, Triple Canopy - 2022
  • NWDTP Certified, Triple Canopy - 2022

Interests

Dungeons and Dragons

Timeline

Protective Security Officer

Triple Canopy
09.2019 - Current

YOUTH SERVICES SPECIALIST 1

GRAND MESA YOUTH SERVIVES CENTER, GRAND JUNCTION
10.2018 - 04.2019

Security Officer

CITADEL SECURITY SERVICES
08.2016 - 08.2019

Sales Associate

SUNSTOP, MESA MALL
01.2016 - 01.2018

Security Officer

ALLIED BARTON SECURITY SERVICES
10.2012 - 01.2016

Manager

GAMESTOP KEYHOLDER, MESA MALL
04.2008 - 01.2012

DEPARTMENT MANAGER

WAL-MART
08.2006 - 09.2007

Bachelor of Arts - Psychology, Criminal Justice And An Emphasis, Forensic Psychology

Colorado Mesa University

Certificate of Training Allied Barton Master Security Officer - Security And Protective Services

Allied Barton

Top of Class ICS and NIMS Certified -

Colorado Mesa University

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