Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Plummer

Amityville,NY

Summary

Dynamic leader with extensive experience in office management and medical assistance, demonstrated at Garden OBGYN. Expertise includes staff training, policy development, and driving operational efficiency. Strong clinical operations skills combined with a commitment to exceptional patient care and effective problem-solving have led to significant improvements in office organization and patient service standards.

Overview

18
18
years of professional experience

Work History

Office Manager/Lead Medical Assistant

Garden OBGYN
Massapequa, NY
03.2013 - 01.2025
  • Provided training to new hires on office policies and procedures.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Interpreted and communicated work procedures and company policies to staff.
  • Developed and implemented office policies and procedures.
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supervised staff members, organized schedules and delegated tasks.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Explained treatment procedures and physicians' instructions.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Administered injections, medications and treatments as directed by the physician.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Handled general office duties to support administrative staff during peak hours.
  • Collected samples from patients for laboratory testing purposes.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.

Store Manager

Mandee
West Hempstead, NY
07.2007 - 10.2012
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Greeted customers and provided exceptional customer service.
  • Organized store by returning merchandise to proper areas and restocked displays.

Education

Medical Assistant - Healthcare

Brandford Hall Career Institute
Bohemia, NY
09-2012

High School Diploma -

Walter G O'Connell Copiague High School
Copiague, NY
06-2007

Skills

  • Staff hiring
  • Billing
  • Report preparation
  • Policy and procedure modification
  • Customer service
  • Administrative support
  • Employee training
  • Workforce management
  • Clear oral/written communication
  • Workflow planning
  • Office management
  • Team supervision
  • Team bonding
  • Phlebotomy
  • Sterilization techniques
  • Vital signs and examinations
  • Clinical operations
  • CPR
  • Patient assessments and care
  • Quick problem solver
  • Companionship and emotional support

Timeline

Office Manager/Lead Medical Assistant

Garden OBGYN
03.2013 - 01.2025

Store Manager

Mandee
07.2007 - 10.2012

Medical Assistant - Healthcare

Brandford Hall Career Institute

High School Diploma -

Walter G O'Connell Copiague High School

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Krystal Plummer