Krystal Polillo
140 Baker Ave Atco,NJ
Summary
Dedicated team member with experience in service oriented positions and strong organizational skills, willing totake on any role to make a positive contribution to program needs.Conscientious, self-directed, and successful at working independently and as part of a team.
Overview
8
8
years of professional experience
Work History
Caregiver
Independent Contract
Various Locations
06.2021 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Customer Service Specialist
Electronic Transaction Consultants
09.2019 - 04.2021
- Managed complex customer transactions and conflicts promptly and professionally while meeting service commitments.
- Promoted efficiency and team productivity by adhering to operational best practices and company policies.
- Performed data entry with various applications to record call notes and account changes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.
- Effectively used verbal and written communication to resolve customer inquiries
Dietary Assistant
Providence Valdez Medical Center
04.2018 - 05.2019
- Prepared batches of food according to standard recipes in a fast-paced, high pressure environment.
- Setting up catered events for hospital staff
- Participated in regular communication about improvement of departmental operations
- Ensured proper handling and preservation methods while packaging and storing food products.
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, cafeteria, and storage areas.
- Promoted customer satisfaction by preparing food with modifications based on individual customer preferences.
Sales Associate
South Central Hardware
10.2017 - 04.2018
- Responsible for daily balancing of cash drawers and store safe
- Operated cash register and computers to itemize and total customer purchases, retrieve inventory information and provide customer service
- Maintained records related to sales, returns and inventory availability.
- Maintained organized, presentable merchandise to drive continuous sales.
- Reconciled cash drawer at end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.
- Greeted customers and helped matched them with merchandise that suited their projects.
Men's Lead
Old Navy
12.2016 - 10.2017
- Exceeded target goals for individual sales and new credit card enrollments
- Collaborated with Department Manager to execute merchandising and floor moves based on seasonal changes, business needs, and trends.
- Followed established procedures for daily cleaning of entire store; swept and mopped restroom floors, sanitized restroom sinks and toilets, emptied trash receptacles, swept and dusted sales floor and fixtures
- Assisted shipment team in receiving, opening, and placing new merchandise in a timely and efficient manner
Education
Bachelor of Arts - Communication Studies
Stockton University
Galloway, NJ2015
Skills
- Customer service oriented
- Cash handling expert
- Product and Service Sales
- Efficient multi-tasker
- Data Entry
- Strong interpersonal skills
- Account management
- Conflict Resolution
Timeline
Caregiver
Independent Contract
06.2021 - Current
Customer Service Specialist
Electronic Transaction Consultants
09.2019 - 04.2021
Dietary Assistant
Providence Valdez Medical Center
04.2018 - 05.2019
Sales Associate
South Central Hardware
10.2017 - 04.2018
Men's Lead
Old Navy
12.2016 - 10.2017
Bachelor of Arts - Communication Studies
Stockton University