Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Pryor

Cumberland,MD

Summary

Customer and Partner focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving the customer and partner experience, looking to continue personal growth in Sales and Service.

Overview

13
13
years of professional experience

Work History

Service Supervisor

CINTAS
08.2021 - Current
  • Oversee the development of route group and training of SSRs.
  • Responsible for account maintenance, route growth, customer agreements and sales.
  • Responsible for department staffing and scheduling.
  • Increased revenue through upselling of additional services and products during customer interactions.
  • Assist in routing and rerouting to insure efficiency.
  • Met NASHP for FY22.
  • OAA Awarded.
  • 1st Place CORE consistently & 1st Place Supervisor In ECG for Q1 of FY23.

Route Check In & Fleet Manager

CINTAS
02.2020 - 08.2021
  • Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
  • Number 1 in ECG for miles per maintenance cost.
  • 98.33 Scorecard, hightest for location.
  • Check in SSRs from route while driving net billing and communicating will service and production.

Restaurant General Manager

Savage River Lodge
10.2016 - 08.2019
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions as well as proper cost of goods.

Banquet, Restaurant, and Bars Manager

Chateau Elan Winery & Resort
04.2011 - 08.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Drove revenue through upselling, menu development, setting pour standards and hosting events in F&B outlets.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Education

Early Childhood Education

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Emotional Intelligence
  • Sales Support
  • Staff Training
  • Customer Relationship Management (CRM)
  • Leader Mentality
  • People Management
  • Strong Communication Skills
  • Sales Ability
  • Problem Solving

Timeline

Service Supervisor

CINTAS
08.2021 - Current

Route Check In & Fleet Manager

CINTAS
02.2020 - 08.2021

Restaurant General Manager

Savage River Lodge
10.2016 - 08.2019

Banquet, Restaurant, and Bars Manager

Chateau Elan Winery & Resort
04.2011 - 08.2016

Early Childhood Education

Gwinnett Technical College

Similar Profiles

CREATE PROFILE
Krystal Pryor