Krystal Pryor - Pennington
Buckley,WA
Summary
Accomplished Catastrophe Property Claims Adjuster and Mitigation Specialist with a proven track record at American Family Insurance and 1-800 Water Damage Seattle. Expert in claim handling, policy review of all Homeowner forms, documentation, and prompt claim resolution.
Overview
8
8
years of professional experience
Work History
Catastrophe Claims Adjuster
American Family Insurance (AFICS)
05.2021 - 01.2025
- Leveraged technical expertise to accurately estimate and negotiate repair costs using industry-standard software applications like Xactimate
- Managed catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
- Licensed in all states including California and New York
- Contributed to a positive team environment by mentoring new adjusters, sharing industry knowledge, offering assistance to colleagues as needed, and actively participating in ongoing professional development opportunities.
- Identified subrogation opportunities through careful investigation of loss circumstances, maximizing recovery efforts for the insurer.
- Negotiated fair settlements with contractors, public adjusters, and attorneys to resolve disputed claims amicably.
- Achieved consistent compliance with internal guidelines and regulatory requirements through meticulous documentation of all claim activities.
- Maintained detailed denial letters and partial denial letters of all claims handled, resulting in compliant claim handling practices.
Production Controller
1-800 Water Damage Seattle - A Belfor Company
08.2019 - 05.2021
- Handled day-to-day running of Production department, ensuring high levels of productivity and progression.
- Managed Water Restoration projects to adhere to the IICRC S500 and meet home owners specific needs
- Maintained energy and enthusiasm in fast-paced environment.
- Created spreadsheets using Microsoft Excel and Google Sheets for daily, weekly and monthly reporting.
- Estimated with advanced skill, utilizing Xactimate and training Production department for thorough profitability.
- Improved average job profitability from 43% to 75% gross profit margins.
- Successfully managed multiple projects and several work teams on consistent basis.
- Negotiated with adjusters and customers to ensure profitability and maintaining healthy company relationships
- Interpreted and educated office staff on monthly financials using Accrual Based Accounting, while developing a relationship of understanding between Corporate offices and Local offices.
- Established position requirements, schedules and production team processes.
Office Manager
Premier Water Removal
07.2017 - 08.2019
- Developed and cultivated lucrative relationships with both new and existing customers and employees through effective communication and exemplary interpersonal skills.
- Coached Coordinating Department and orchestrated final routes to meet complex time constraints, customer needs, and to keep projects on track with program guidelines and IICRC standard.
- Managed Contractor Connections documentation to meet program guidelines. Trained others in Coordinating department to complete tasks within a timely manner and correctly.
- Orchestrated projects within strict timeframes and budget constraints by employing critical thinking to solve complex problems and working closely with senior leaders.
- Established and developed highly-efficient and dependable administrative and field team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Reviewed project scope, required equipment and labor to develop competitive bids in Xactimate and T&M form.
- Provided impactful sales training and motivated sales team members to drive revenue growth.
- Applied training and persuasive communication strategies to overcome objections.
- Collected payments and discussed results of work with customers.
- Performed billing, collection and reporting functions for an office generating over $3.5 million annually.
- Optimized organizational systems for payment collections, accounts payable/receivable, deposits and recordkeeping.
- Performed demo, Placed fans and dehumidifiers in strategic room locations to remove moisture and prevent mold according to IICRC standard.
Education
Fire And Smoke Damage Restoration Technician -
IICRC
04.2021
First Aid/CPR Certified -
American Heart Association
Puyallup, Washington, United States2017
Associate of Arts - Business Technology
Highline Community College
Des Moines, Wa2015
Skills
- Licensed insurance adjuster in all states
- Advanced adjusting skills in all perils and complexity
- Advanced Xactimate and Payment Tracker
- Excellent time management skills
- Negotiation expert
- Effective problem solver
- Strong initiative
- Moisture Mapper
- Adherence to high customer service standards
- Innovative restoration methods
Timeline
Catastrophe Claims Adjuster
American Family Insurance (AFICS)
05.2021 - 01.2025
Production Controller
1-800 Water Damage Seattle - A Belfor Company
08.2019 - 05.2021
Office Manager
Premier Water Removal
07.2017 - 08.2019
First Aid/CPR Certified -
American Heart Association
Associate of Arts - Business Technology
Highline Community College
Fire And Smoke Damage Restoration Technician -
IICRC
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