Jeffrey Arena
Oak Grove,KY
Summary
Decorated military professional from two branches of service to include United States Marine Corps and United States Army ready to leverage over 15 years of achievements and 6 years of law enforcement leadership and dependability. Hardworking and reliable with expert communication skills and customer support. Able to learn quickly and maintain and manage operational duties. Bringing strengths in handling work independently and trouble shooting solving routine problems without oversight. A skilled team player with a background in Customer relations and internal environments to establish a cohesive work team. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. High-energy sales leader with proven relationship-building skills and significant background working with Lowes customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Sales Specialist
Lowes Home Improvment
Clarksville, TN
12.2023 - Current
- Educated customers on product features and technical details to highlight benefits.
- Stayed up to date on company products and services to support sales objectives.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Negotiated prices and set up contracts to finalize sales agreements.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Compiled key customer data to plan selling strategies and identify specific client needs.
- Developed and implemented sales strategies to increase customer base.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Maintained accurate records of all sales and prospecting activities.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Operated register, handled cash and processed credit card transactions.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Identified customer needs by asking questions and advising on best solutions.
- Developed and maintained long-term relationships with key clients.
Lead Assembler Armorer
Troy Industries
Clarksville, TN
06.2021 - 12.2023
- Performed on-line and in-process visual inspections of products to ensure specifications aligned with work orders
- Ensures product assembled met quality standards
- Oversaw disassembly of returned products, aiding in root cause analyses designed to discern and eliminate production flaws
- Maintained quality output by rejecting products outside of specifications
- Finished all tasks and job duties, adhering to deadlines to avoid delays.
- Monitored production processes to ensure quality control standards were met.
- Investigated customer complaints related to assembled products and took corrective action as required.
- Provided guidance and technical support to junior assemblers during the assembly process.
- Analyzed data from previous projects in order to forecast future needs regarding supplies, equipment, personnel.
- Performed troubleshooting activities as necessary when problems arose during the assembly process.
- Collaborated with engineering department to resolve design-related issues promptly.
- Maintained inventory of all components used in the assembly process.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Test assembled products for accuracy and functionality prior to final packaging.
Deputy Sheriff
Trigg County Sheriff Office
Cadiz, KY
09.2019 - 09.2020
- Evaluated operational needs and assigned personnel and equipment to keep community safe
- Ability to work closely with people to resolve issues
- Firearm instructor for department
- Initial complaints taken and recorded
- Maintaining order to protect life and property.
- Arrested and transported suspects or prisoners to jail or court to maintain custody.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Patrolled designated area to assist persons in trouble and render other public safety services.
- Collected and preserved evidence associated with crimes, supporting investigations
- Responded to radio messages or telephone instructions to appear at scenes of disorder or crime.
- Conducted traffic stops, issued citations, and made arrests when necessary.
- Prepared detailed written reports documenting incident information and investigative activities.
- Ensured that equipment was properly maintained and operational before each shift.
- Trained new officers on proper patrol procedures and techniques.
Police Officer
Cadiz Police Department
Cadiz, KY
02.2018 - 09.2019
- Responded to calls to conduct criminal investigations, interview victims and witnesses and create in-depth case files
- Maintaining order to protect life and property; taking initial complaints; interviewing witnesses; securing a crime scene and conducting limited searches; responding to emergency situations; making arrests and performing booking procedures; gathering information and preparing reports; conducting routine patrol, traffic control, and traffic accident investigations.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Documented observations and actions by radioing information and completing reports.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Maintained order during civil disturbances or protests.
- Prepared detailed reports on incidents and arrests made.
- Patrolled assigned areas to detect and prevent criminal activity.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Wrote detailed arrest and accident reports.
- Completed detailed reports on daily activities and incidents.
- Assisted victims of crimes offering resources and support.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
Deputy Sheriff
Christian County Sheriff Department
Hopkinsville, KY
02.2014 - 10.2017
- Worked closely with public to maintain standards set forth by the courts
- Wrote detailed case reports to assist with prosecution of offenders for wide range of criminal activities
- Patrolled assigned areas to maintain visible police presence and readiness to respond to calls
- Approached warrant actions with organized approach based on training and with proper safety measures.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Completed debriefings for arrested subjects to obtain information pertinent to investigations.
- Prepared detailed documentation of felony-level property and violent crimes investigations.
- Conducted traffic stops, issued citations, and made arrests when necessary.
- Prepared detailed written reports documenting incident information and investigative activities.
- Ensured that equipment was properly maintained and operational before each shift.
- Developed relationships with members of the community through participation in various events or activities.
- Performed administrative tasks such as completing paperwork, filing documents.
- Utilized law enforcement databases to identify suspects or verify information related to investigations.
- Apprehended suspects and made arrests when necessary.
- Wrote detailed arrest and accident reports.
- Completed detailed reports on daily activities and incidents.
- Responded to emergency calls and provided assistance.
Infantryman
US Army
Ft Campbell
08.2004 - 02.2014
- Inventoried and ordered sensitive and necessary military equipment and supplies such as medical supplies, food, and various types of medical equipment, including [Equipment]
- Helped mobilize weapons and vehicles to support troops and meet field mission objectives
- Offered both technical and tactical guidance to fellow soldiers to help them succeed in the field
- Directed 12 subordinates and superiors by providing tactical and technical guidance.
Infantry Platoon Sergeant
United States Marine Corps
Camp Pendleton
05.1998 - 08.2004
- Maintained consistent level of communication to receive new orders and relay battlefield information
- Directed 60 subordinates and superiors by providing tactical and technical guidance
- Maintained good working relationship with co-workers and management
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Reviewed incoming orders and assigned work to Squad leaders to maintain demanding schedule.
Education
Certificate of Graduation - Criminal Law
Kentucky Department of Criminal Justice Training Academy
05.1998
High School Diploma - Science, Psychology
Fairport High School
Skills
- Networking
- Task prioritization
- Creative thinking
- Relationship Building
- Verbal communication
- Problem-solving
- Motivation
- Community relations
- Equipment maintenance
- Teamwork
- Client Relations
- Inquiry Handling
- Relationship selling
- Sales Presentations
- Sales Reporting
- Deal structuring
- Complaint resolution
- Performance Tracking
- Sales Forecasting
- Cash Handling
- Quality Assurance
- Customer Service
- Time Management
- Decision-Making
- Customer-focused
- Problem-Solving
- Quality Assurance Controls
- Customer Complaint Resolution
- Positive and professional
Timeline
Sales Specialist
Lowes Home Improvment
12.2023 - Current
Lead Assembler Armorer
Troy Industries
06.2021 - 12.2023
Deputy Sheriff
Trigg County Sheriff Office
09.2019 - 09.2020
Police Officer
Cadiz Police Department
02.2018 - 09.2019
Deputy Sheriff
Christian County Sheriff Department
02.2014 - 10.2017
Infantryman
US Army
08.2004 - 02.2014
Infantry Platoon Sergeant
United States Marine Corps
05.1998 - 08.2004
Certificate of Graduation - Criminal Law
Kentucky Department of Criminal Justice Training Academy
High School Diploma - Science, Psychology
Fairport High School