Summary
Overview
Work History
Education
Skills
Timeline
Generic
Krystal Reeves

Krystal Reeves

Ankeny,IA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

6
6
years of professional experience

Work History

Business Office Manager

Parkridge Specialty Care
12.2023 - Current
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Maximized cash flow through optimal billing and collection processes.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.

Manager, Administrative Staff

Good Samaritan Society Hospice
05.2023 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Process Invoice, payroll and any other invoices.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Coordinate our Emergency Preparedness procedures along with QAPI.
  • Process all new clients very insurance verified and ready for admission.

Interim Administrator

Good Samaritan Society, Hospice
07.2022 - 05.2023
  • Maintained personnel records and updated internal databases to support document management.
  • Generated reports to suggest corrective actions and process improvements.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Office Manager

Good Samaritan Sociey Hospice
12.2021 - 07.2022
  • Maintained computer, answer phones and physical filing systems.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Created and maintained medical records from time of admission through patient discharge.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Gathered, organized and evaluated data to make accurate assessments of current operations.
  • Monitored outstanding invoices and performed collections duties.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Assistant Manager

HHS Culinary
06.2021 - 12.2021

Kept organization financially sound by tracking expenses and maintaining detailed records.

  • Lead teams of up to 20 personnel, supervising daily performance as well as training and improvement plans.
  • Communicated with staff, vendors and contractors regarding invoices and payment status to facilitate accounts payable and accounts receivable procedures as well as payroll.
  • Established and enforced controls on revenue and expenses to protect company assets.
  • Participated in and developed staff training programs to minimize staff turnover and maintain high morale.
  • Supported Culinary Director and administration by performing research and providing input on policies and procedures.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.

Recruitment Specialist

Manpower Staffing
01.2021 - 06.2021


  • Promptly corresponded with applicants and coordinated interviews.
  • Explained human resources policies, procedures, laws, standards and regulations to each employee.
  • Initiated direct deposits and prepared manual checks for 18 employees.
  • Maintained payroll information by calculating, collecting and entering data.
  • Processed employee W-4 and I-9 forms and managed benefits and leave time.

Administrative Assistant

Iowa Home Care
12.2018 - 01.2021
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Executed record filing system to improve document organization and management.
  • Executed billing tasks and recorded information in company databases.
  • Completed intake assessment forms and filed clients' charts.
  • Input data and completed placement paperwork.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.

Education

Associate of Science - Real Estate

Ashford University
09.2015

Associate of Science - Liberal Arts And Sciences

Indian Hills Community College
03.2013

Skills

  • Employee performance evaluations
  • Recruiting and Interviewing
  • Staff Supervision
  • Sales growth
  • Operations management
  • Budgeting
  • Financial Management
  • Payroll Auditing
  • Data Review
  • AP/AR Invoicing
  • Billing Processes
  • Effective Multitasking
  • Organization and Time Management
  • Active Listening
  • Calm Under Pressure
  • Friendly, Positive Attitude
  • Teamwork and Collaboration

Timeline

Business Office Manager

Parkridge Specialty Care
12.2023 - Current

Manager, Administrative Staff

Good Samaritan Society Hospice
05.2023 - 12.2023

Interim Administrator

Good Samaritan Society, Hospice
07.2022 - 05.2023

Office Manager

Good Samaritan Sociey Hospice
12.2021 - 07.2022

Assistant Manager

HHS Culinary
06.2021 - 12.2021

Recruitment Specialist

Manpower Staffing
01.2021 - 06.2021

Administrative Assistant

Iowa Home Care
12.2018 - 01.2021

Associate of Science - Real Estate

Ashford University

Associate of Science - Liberal Arts And Sciences

Indian Hills Community College
Krystal Reeves