Krystal Remo

• Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
• Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
• Enhanced passenger satisfaction by providing timely and efficient transportation services.
• Provided information about routes, destinations and timelines to inform passengers.
• Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.

- Directed building services operations, managing a team of over 80 employees to maintain high standards of cleanliness and safety.
- Developed and enforced departmental policies related to employee conduct, vacation requests, and budget management.
- Collaborated with union representatives to negotiate agreements and address employee concerns, ensuring a positive work environment.
- Implemented initiatives to enhance customer satisfaction, resulting in improved feedback scores.

- Managed day-to-day operations of building services, overseeing staffing, scheduling, and budget allocation.
- Established clear policies and procedures to ensure compliance with safety regulations and operational efficiency.
- Acted as a key point of contact for union negotiations and employee grievances, fostering a transparent communication channel.

- Supervised a diverse team, ensuring adherence to service standards and operational protocols.
- Assisted in the development of policies to address employee needs, including vacation management and safety training.
- Engaged with union representatives to facilitate discussions on workforce issues and maintain morale.

- Represented union members' interests in negotiations with management, advocating for fair policies and practices.
- Organized training and informational sessions to educate employees on their rights and benefits under the union agreement.
- Acted as a mediator in conflict resolution between union members and management.

• Actively participated in ongoing training sessions for personal growth in relevant professional skills pertinent to the role of Building Service Worker.
• Completed assigned work orders in a timely manner to ensure minimal disruption to building occupants'' daily activities.
• Maintained a healthy environment by cleaning restrooms, refilling soap dispensers, and sanitizing high-touch surfaces regularly.
• Preserved the longevity of flooring materials through diligent care, including routine waxing, buffing, and polishing.