Krystal Renel
Las Vegas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Pulse Guide
Bob Marley Hope Road
07.2025 - Current
- Greeted and directed patrons, ensuring a welcoming environment for all attendees.
- Assisted in managing crowd control during events, ensuring safety and compliance with venue regulations.
- Monitored seating arrangements, optimizing audience flow and enhancing overall event experience.
- Provided information on event schedules, facilitating patron engagement and satisfaction.
- Collaborated with event staff to coordinate entry processes, improving efficiency during peak times.
- Trained new ushers on operational protocols, fostering teamwork and consistency in service delivery.
- Resolved patron inquiries or issues promptly, maintaining positive relationships and enhancing guest experiences.
- Implemented feedback mechanisms from patrons to identify areas for service improvement and operational excellence.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained professional demeanor to represent venue and create positive impression.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Provided information about current and future events at facility.
- Reviewed tickets for authenticity and applicability to particular event.
Delivery Driver
Dominos Pizza Inc.
02.2025 - Current
- Delivered packages efficiently, ensuring adherence to safety protocols and delivery timelines.
- Navigated routes using GPS systems to optimize delivery efficiency and reduce travel time.
- Provided exceptional customer service by resolving inquiries and ensuring satisfaction during deliveries.
- Collaborated with team members to streamline loading processes, enhancing overall productivity.
- Monitored inventory levels during deliveries, reporting discrepancies to ensure accurate stock management.
- Implemented process improvements that increased on-time delivery rates and reduced operational delays.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Caregiver
Self-employeed
10.2016 - 02.2025
- Assisted with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment, reducing risks and ensuring optimal health outcomes.
- Enhanced comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with self-administered medications.
- Contributed to a positive atmosphere by using effective communication and active listening skills.
- Provided emotional support to during challenging times, fostering trust and strong relationships.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Preceptor/Dialysis Technician
DaVita Dialysis Corporation
10.2012 - 02.2016
- Ensured effective, safe, and compassionate care of patients undergoing dialysis
- Responsible for patient care and for care of equipment
- Trained new Dialysis Technicians, facilitated onboarding in accordance with Policy and Procedure Guidlines
Lead Photo Specialist
Walgreens
07.2006 - 09.2013
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
- Ensured compliance with all company policies, procedures, safety regulations related to photo department operations.
- Enhanced customer satisfaction by providing high-quality photo services and accurate order fulfillment.
- Conducted regular equipment maintenance checks to ensure optimal performance and prevent costly repairs or downtime.
- Implemented inventory control measures to minimize waste and reduce overall costs associated with photo department operations.
- Increased store revenue through upselling additional products and services to customers during consultations.
Education
Certificate - Dialysis Technician
CSN Workforce
08.2012
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Records management
- Social perceptiveness
Timeline
Pulse Guide
Bob Marley Hope Road
07.2025 - Current
Delivery Driver
Dominos Pizza Inc.
02.2025 - Current
Caregiver
Self-employeed
10.2016 - 02.2025
Preceptor/Dialysis Technician
DaVita Dialysis Corporation
10.2012 - 02.2016
Lead Photo Specialist
Walgreens
07.2006 - 09.2013
Certificate - Dialysis Technician
CSN Workforce
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